This may be fixed in the latest release. If so, just let me know. I noticed in IE7 that the avatars all stack up in one column rather than multiple columns.

Comments

stella’s picture

stella commented
Status: Active » Closed (won't fix)

The 5.x-2.3 version is quite old and is no longer supported. The way the avatars list is generated has been changed substantially. Try using the latest version and see if it fixes the problem. If it doesn't, please feel free to reopen the issue and include some screenshots, details of your theme and a link to your site if possible.

I think it's probably a theme issue, and you should try it in the garland theme before re-opening.

Cheers,
Stella

WISEOZ’s picture

WISEOZ commented
Version: 5.x-2.3 » 5.x-2.7
Status: Closed (won't fix) » Active

Thanks for the quick response. As you suggested, I upgraded to 5.x-2.7. Upon upgrading, I only see 3 avatars available to select (there were about 800 previously) and the same single column problem occurs in IE7. I applied the Garland theme and got the same results.

Please advise.

stella’s picture

stella commented

Did you run update.php? If so, and they're still not appearing, then it could be that the update failed and the entries in the avatar_selection table still contain the full path to the images. It should just be the image name now. If this is the case, you can fix it by either manually updating the db with just the image name (e.g. foo.gif rather than /files/avatar_selection/foo.gif). However, that could take some time to do. The alternative is to run the "scan for new avatars" option on admin/settings/avatar_selection/upload. This should update all the paths, but you may loose group or name settings, etc (maybe). There's probably no harm in backing up your avatar_selection files directory first, but I don't think any of the files would be deleted (but better safe than sorry!).

As for the single column issue, can you send me a link to your site? My contact form is enabled if you wish to do so privately.

Cheers,
Stella

WISEOZ’s picture

WISEOZ commented

Hello Stella,

I'm sorry it's taken me so long to get back to you.

Update.php was run. The avatar_selection table shows only 4 rows when we have over 400 avatars in the files/avatar_selection directory. When I run the scan it says, "Scan complete: 453 new avatars found. 0 avatars removed." but nothing more shows up under Manage Avatars or Edit Profile. Also, there are no errors in the logs.

As you suggest, I'll send you access information to our DEV environment using your contact form so you can take a closer look yourself.

stella’s picture

stella commented

Sorry for the delay in replying. Is this still an issue?

WISEOZ’s picture

WISEOZ commented

Yes, it is.

WISEOZ’s picture

WISEOZ commented
Status: Active » Closed (fixed)

This issue can now be closed. This was finally determined to be due to a 30 CSS file limit in IE browsers. Once I got the number of CSS files down under 30 for any given page, many of my IE style issues went away including this one.