Closed (fixed)
Project:
Documentation
Component:
Misc
Priority:
Normal
Category:
Task
Assigned:
Reporter:
Created:
13 Sep 2005 at 15:31 UTC
Updated:
6 Oct 2005 at 15:22 UTC
One of the problems we have with providing support in the Drupal support forums is that many newbies do not use effective titles. I suggest we update the instructions provided in the forum content creation interface to include a note about using effective titles that links to a handbook page with examples. The idea came form this forum thread.
Comments
Comment #1
Bèr Kessels commentedAs I spend more time on my modules, themes and other stuff and developing these, I have less and less time of keeping track of support for these in the forums.
whenever I spot support questions for my modules I tell them to move the support request from the statusless forums to the issues.
For me that has a lot of benefits:
* They are "attached" to the module or the part of the module even, that needs the support.
* They can be passed along (sorry, this has nothing to do with Foo, but with Bar)
* Maintainers and interested people receive mails. As opposed to having to go in the forums every day/few hours.
* Stati can be maintained. an support issue is closed when the person asking support either is not interested anymore (i can close all open stuff older then foo) or the support helped that person. That is very good for those others looking for the same support.
I therefore propose that rather more effort is spent on moving and pointing people to these support issues in our issue tracker.
Comment #2
cel4145 commented". . . more effort is spent on moving and pointing people to these support issues in our issue tracker"
I'm not sure how this is related to this issue? The goal here is to create documentation so that users create better forum titles, something I would bet everyone giving support in the forums would agree with. Whether or not we steer new users to posting support issues in the module issues tracker would seem to be a subject for discussion outside of documentation construction.
Comment #3
Bèr Kessels commentedoh. excuse me.
I got from your post that part of your plans were to add support for more comment features.
Comment #4
cel4145 commentedAdded the following to the instructions for submitting a forum topic:
"Be sure to use a detailed, context-specific title for the post as most community members scan titles in deciding what to read."
Comment #5
cel4145 commented