Last updated February 23, 2013. Created by mike booth on September 27, 2008.
Edited by LeeHunter, JuliaKM, rboone, arianek. Log in to edit this page.
If you've found a problem with Drupal code, the Drupal.org website, or Drupal documentation, follow these steps.
- Try to solve the problem yourself.
- Look for hints in the Troubleshooting FAQ. Chances are that your question has been asked and answered many times already.
- Read the appropriate sections of the Drupal Handbooks.
- Search the issue queues for earlier reports of your problem. Learn about the issue queues.
- Search the Drupal site.
- Report problems with the Drupal software, the documentation, or the drupal.org site to the community using the issue queues.
- Learn about Drupal's issue queues. Learn how to report bugs effectively.
- Report an issue with the Drupal software.
- Report an issue with the documentation.
- Report an issue with the Drupal.org website to the webmasters. Note that this is for problems with Drupal.org and not your own website.
- Ask the community for assistance. Please do not simply post a Support Forum request without at least trying to find an answer using the FAQ or the docs (see above). The online docs will probably offer you a faster resolution for your problem.
- You should begin by getting an account on Drupal.org if you haven't already.
- For real-time answers to brief questions you can ask the #drupal-support channel on IRC.
- Ask your question in the Drupal Support Forums. To use the forums effectively, read these tips for posting to the Drupal forums.
- Other ways to talk with the Drupal community.
Note that Drupal is built by a community of volunteers, that there are more things to be done than there are people to do them, and that even "simple" changes take time. See: how to interact with the Drupal community.