so this is strange - first i enabled, it just hangs - shows the box, but just hangs and never actually completes submission

then i upload jquery update module and enable, select 'minified' (not packed - i'm not actually sure what that means or what it will do!!)

i then hit feedback button on a page and it's showing the little 'bueditor' button pack that i've got set up on my site for content and comments - and it works, handles formatting of text in that tiny box BUT not desired ;)

i disable and then re-enable the feedback module and the bueditor buttons go away, but it is still not submitting, it just hangs there forever...

it DOES appear properly on pages, and using for just admin purposes - so there is only 1 user, me, and it is just me clicking feedback while logged in to send messages to myself to test this out...

any ideas?? jquery running is 1.2.6 btw, and mollom is *not* enabled for site-wide contact form (not sure if that matters at all, but whatever)

do i need to change the regular script compression stuff in the admin default options (where one compresses css and all of that)? right now that's all set to compress/gzip and optimize and so on...

CommentFileSizeAuthor
#14 feedback-HEAD.patch5.69 KBsun
#2 screen-1.jpg27.73 KBzilla

Comments

sun’s picture

sun
Primary language German
Location Karlsruhe
commented

yes, your BUeditor probably breaks the feedback form. Try to disable it anyhow for the feedback form. (sorry, I've no clue how BUeditor works)

zilla’s picture

zilla commented
StatusFileSize
new screen-1.jpg27.73 KB

well, i'm not exactly sure how to disable for the feedback form because it appears that it's not a content type - however, there are options to exclude from display on the site - i've attached a screenshot of the current settings - any advice on what to add to exclude feedback form input box?!

oddly, bueditor doesn't show up on the form now, though it did briefly, then went away again...odd

sun’s picture

sun
Primary language German
Location Karlsruhe
commented

Hm. That would probably be edit-message

zilla’s picture

zilla commented

tried that but it still just sits there forever with that little icon spinning and spinning...could it be edit-feedback? or is this a system message item (edit-message)

i'm at a total loss...it's the single most useful tool for site development/feedback and i can't get it to submit!!

could it be theme related (using acquia marina)?
could it be a conflict with setting jquery to 'minified'?
could it be some other standard admin option (compressing js or whatever)?

sun’s picture

sun
Primary language German
Location Karlsruhe
commented

Well, simply try it - I don't know what you've done on your site.

Temporarily...

- disable jQuery Update module (revert to original file versions, which should/must be 1.2.6)
- switch to another theme
- disable JS aggregation
- disable BUeditor

All of those temporary changes should do no harm to your site.

zilla’s picture

zilla commented

i'll try it and will let you know how it shakes out...

i also called apple and they suggested rebooting my computer and then shutting the router off and then back on ;)

btw, does it require syslog or database logging in core to be enabled?

sun’s picture

sun
Primary language German
Location Karlsruhe
commented
Status: Active » Postponed (maintainer needs more info)

No, there are no further module dependencies.

zilla’s picture

zilla commented

i'm at a total loss!!! tried changing themes, nothing, turned off jquery update, nothing happened (is there a real benefit to jquery update module to select 'minified' anyways?)...turned off module 'sharethis' (loads script into page in crappy way), nothing, turned off jsaggregation, nothing, even turned off page compression which for some reason now makes my site seem faster (go figure, perhaps server side is already doing it with mediatemple?), still nothing...

absolutely strange...any other random thoughts or ideas? things to try?

sun’s picture

sun
Primary language German
Location Karlsruhe
commented

You say that it is even not working after disabling BUeditor? If that is the case, you should try to disable all contrib modules (except Feedback) and test whether it works afterwards. If it does, you want to re-enable your other modules step by step to find out who's guilty.

kuroshi’s picture

kuroshi commented

I'm having a similar problem with a fresh install of drupal 6. All I've added is jsquery, but that's because I was having the same problem before adding it. So if your problem is from the same issue as my own, than we can safely rule out your modules.

EDIT: I should also add that I'm having the same problem in Firefox and Google Chrome (which is webkit, same as safari)

NEW EDIT: I think this *could* be related, when I look up the feedback reports, this is what I get:

warning: Invalid argument supplied for foreach() in /var/www/drupal-6.5/includes/menu.inc on line 258.
warning: array_merge() [function.array-merge]: Argument #1 is not an array in /var/www/drupal-6.5/includes/menu.inc on line 323.
warning: Missing argument 1 for drupal_get_form() in /var/www/drupal-6.5/includes/form.inc on line 69.
warning: call_user_func_array() [function.call-user-func-array]: First argument is expected to be a valid callback, '' was given in /var/www/drupal-6.5/includes/form.inc on line 366.
zilla’s picture

zilla commented

i can confirm the same issue in firefox (tried that early on to make sure it wasn't just a safari/webkit thing)...

kuroshi’s picture

kuroshi commented

Any luck zilla? I haven't been able to get it to work at all.

zilla’s picture

zilla commented

nope. i've temporarily given up because i just can't figure it out. out of curiosity, is your site offline when you're trying to use it? mine's only been in maintenance mode.

i've tried different themes, turning off other modules (not all, but most, including those with scripts that load like 'sharethis' etc) - plus the other stuff up top, still can't figure it out...

if you DO manage to resolve this on your own through more experimentation, please let me know! i'm going to tinker a tiny bit more and see if i can get it to work...
-dave

BTW_ came back to add: took site online, disabled and re-enabeld the module, set permissions for my test user to access, tried multiple browsers as test user and still no luck...thought maybe it was an admin only issue, but it appears to just NOT work!! no error message at all, it just spins that little box forever (icon displaying activity when user hits to submit feedback, it never complets the action)

sun’s picture

sun
Primary language German
Location Karlsruhe
commented
Status: Postponed (maintainer needs more info) » Fixed
StatusFileSize
new feedback-HEAD.patch5.69 KB

Sorry, the port for 6.x was very incomplete. I've committed attached patch and will publish a first stable release now.

zilla’s picture

zilla commented

bingo! you fixed it - thank you. it works perfectly now. much appreciated.

kuroshi’s picture

kuroshi commented

Beautiful. Thank you all, it works perfectly.

Anonymous’s picture

Anonymous (not verified) commented
Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for two weeks with no activity.