I've got drupal up-and-running... and I've added some contributed modules... some work fine - some aren't working so well.

I could delve into the module code and establish what's wrong, I guess, but it seems preferable to establish if the problems I'm experiencing are already resolved - or, maybe an issue of configuration that can be easily resolved.

Two modules which are giving trouble for me at the moment include the FAQ module (which allows me to define new FAQs - but doesn't list them... Another module that doesn't work as I'd hoped is the Kudos module - which, after a fashion, allows users to assign or revoke kudos... but where this doesn't appear to affect the points score.... and the kudos granted to content does not seem to be annotated to indicate this status to other users.

Before I dive-in and attempt to alter things, I'd like to be sure that these are bugs that need fixing in the first place. Am I best contacting the individual module authors?

Comments

vm’s picture

If you think you've found a bug the best place to do some research on it is in the issue queue of the module in question. The issue queue for a module can be found by visiting the project page of the module.

questions can be asked about modules in the forums. Post installation is a good place for general questions. You can also file a support request using the project page of the module in question. Getting answers depends on how well your question is as well as how much experience other users have with the module you have questions about.

Stuart Greenfield’s picture

Use the issue queues for the respective modules - go to the project page for each module and check for the issue links towards the bottom of the page. Check the queues first to see if your issue is already there, and if it is then the thread might have suggested fixes, or you might be able to supply additional information to help the maintainer.

If your issue doesn't seem to be reported then raise a new issue, but help the maintainer by giving a good title and providing sufficient information that they can understand your issue, and ideally so they can try to recreate it to help solve your problem.

If you're feeling really keen then maintainers always appreciate patches :-)
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sjh_drupal’s picture

I presume by "queue" the suggestion is that I raise an issue with the modules in question... I was hesitant about that - since it might well be that the issue is my misunderstanding of the module in question.

For example, with the FAQ module, I get "Frequently Asked Questions" in the navigation menu - and it generates a page with a "Frequently Asked Questions" heading... but, even though I've created a FAQ as content, it doesn't display... and, on the FAQ page, there's no button to add a faq. If others are using this module, then either I'm missing something - or it doesn't work at all for anyone. Since this isn't the only module that isn't behaving as I'd expect, I'd hoped there would be an opportunity to say "I've done this; the module does this... is that right? What have I missed?"

It seems as if there should be documentation for these modules - but I can't see any... I feel as if I should be able to use them intuitively - but, I've proven to myself, I can't. ;)

vm’s picture

The is documentation for contrib modules. Not all but with more and more volunteers providing handbook pages maybe will we get to 100% as a community at some point.

The documentation for contrib module can be found in the contrib module section of the documentation/handbooks area = http://drupal.org/handbook/customization

keep in mind as well that there can be module conflicts at times. you may be using a combination of modules that others aren't which can sometimes lead to issues. This is fairly uncommon but can happen.

sjh_drupal’s picture

I've looked in the handbook now - and while the documentation for FAQ was extremely scant - it gave me enough of a hint to establish what was wrong... there was no "Vocab" defined - which meant that my FAQ didn't prompt me for a FAQ section heading (which I had thought was odd) and didn't get displayed.

I'll press on with the handbook for hints - and will return to this forum as/when I hit snags ;)

Thanks again.