Your submission has triggered the installed spam filter and will not be accepted.

Dear Hilal,

we will investigate this as this should really not happen! What is your site's URL, and what is the user ID of the user that is being blocked.

Cheers,

Benjamin.

Dear Hilal,

I cleared the reputation of the user, so he can now post with no problems.

I further investigated the problem, and it seems that some of the content which is send to Mollom looks like this

<div class="field field-type-text field-field-news-summary">
    <div class="field-items">
            <div class="field-item odd">
                    <p>testing</p>
        </div>
        </div>
</div>
<div class="field field-type-link field-field-source">
    <div class="field-items">
            <div class="field-item odd">
                    <a href="http://www.test.com" target="_blank"><em>Continue reading...</em></a>        </div>
        </div>
</div>

It thus appears that certain content is first themed before it is send to Mollom, this should not happen as this messes up the Mollom classifiers. Another post which was send to Mollom by this user several times was:

<!-- google_ad_section_start --><p>Saudi Arabian authorities Friday executed two Sri Lankan men who had been convicted of robbing and then murdering a Sudanese man.</p>
<p>The victim had been attacked outside a bank, according to the Ministry of Interior. </p>
<p><a target="_blank" href="http://www.monstersandcritics.com/news/middleeast/news/article_1451239.php/Two_Sri_Lankan_men_executed_in_Saudi_Arabia_for_robbery_and_murder_">Source/read more</a></p>
<!-- google_ad_section_end -->

The user also several times did not enter a CAPTCHA. In the end he was seen as a possible spammer by Mollom, and only very legit content was accepted, and this only after he had to fill in a CAPTCHA. This would have persisted for approx 10 CAPTCHAs after which the reputation of the user would be cleared again.

Do you use custom web forms or cck?

Benjamin.

Hilalsuhaib, any idea how the Google Ad code ended up in the CCK node?

Ben, the fact that we submit so much HTML is 'normal' and an artifact of Drupal 6 node rendering and input formats. We can fix this in Drupal 7.

Either way, it looks like the CAPTCHA was the problem, not so much the HTML code that was submitted to Mollom.

That user is fully trusted. He should almost never see a CAPTCHA.

Just for the record, I have this problem, too. Had tried Mollom earlier, but had the problem posted here:
http://drupal.org/node/333082
(Dries closed that, so I guess nobody else had that problem.)

I just tried the new version in the same site (in D 6.8 now), with same basic settings: Users are allowed to post personal information (which adds the fields for name, email, and homepage to the form), and anonymous users are allowed to post forum comments.

I was testing the form to see if it would allow me to enter some website url without invoking the Captcha challenge. First try was good!

Second try I made up a name and entered a url with "sales" in it, to look like a spam note. Mollom invoked the Captcha challenge as expected. However, I couldn't read the Captcha, or else it didn't register my characters correctly, as it re-invoked the Captcha. After one more try it gave me the "Your submission has triggered..." message.

I'm pretty sure I didn't enter the wrong characters three times in a row.

I tried again with another made up name/url, and after the first challenge I used the audio captcha instead (because the text characters really are hard to read). Same result: It rejected two tries, even though I think both were correct, then locked me out.

I am also facing this problem.Two users on my site who regularly make contributions are not able to post.Any help will be appreciated.
THanx.

I'm also having the problem, now I have changed the setting to captcha only and it works.

I guess my problem is, the content type I have doesn't have a 'body' field, and all the cck fields are short text fields such as firstname, lastname, city, postal code, etc. , so the text analysis could not get enough meaningful data, and always thinks it is spam.

However, I do need some sort of setting, so in case I want to white list someone, I can do it myself instead of panic.

I got reputation of my user cleared from mollom.com.I sent the a mail

I also have some users that are blocked by Mollom when they are putting up legit content. A few have mentioned this problem to me which means there must be a lot more users that have just given up.

I have narrowed more down on this issue. There seems to be a problem with the file field module when trying to upload a file Mollom is triggered. Below is the example URL and the message that is sent to Mollom through the watch dog. I have attached a screen shot of the message and you can see it is associated with the file field.

Location http://www.website.com/filefield/ahah/eventpublic/field_event_flyer_image/0
Message Spam:

I think this happens most of the time to my users. The users that have complained to me are logged in.

I'm constantly having trouble with Mollom over on g.d.o and have practically stopped posting there because of being denied the ability to post or hindered in doing so practically every time I try to post.

I have been a member of g.d.o for years and have asked Moshe for help (please see the link below), but his hands are tied.
http://groups.drupal.org/node/11106#comment-71517

I look forward to someone fixing things so that users don't get discouraged and give up on g.d.o or other Drupal sites using Mollom.

Thanks,
Walt

A user on my site reported running into this. This is for a CCK node form, with CCK phone, email, and text fields, which anonymous users are allowed to submit. About 3,000 nodes were successfully submitted so I'm not clear on why this one's was rejected. This is with Mollom 5.x-1.7.

I've filed a separate issue to allow site admins to clear and possibly check the Mollom reputation of their own site's users. See #417922: Allow admins to clear reputations of users.

I'd like to follow up on #19 and say that my use of Mollom yesterday went way over the limit for the free plan. Could surpassing the 100 ham pieces of content per day limit cause this error message?

Hello @ all!

I'm sorry but I have to tell you, that I've got the same problem.

The error message shows up, when I try to add a further row to an cck image field (unlimited number of rows).
I don't have to submit the form for this (manually), I know that the Ajax-field does this, but I'd like to mention.

Some details about the user (hope it might help):
- Had Admin role before
- Is a "registrered user", no special role
- Has Right to edit that content

The error doesn't show up, if I try to create such a node as an admin.

My site has the same problem. One of my co-editors is banned by Mollom, and I have no idea how many others have been banned without notifying me. I appreciate Dave Reid's idea of making a patch to allow site admins to identify who has been blocked and to clear those erroneously flagged by Mollom. Until that patch is available, I will see what happens if I turn off Mollom protection.

My site has the same problem. One of my co-editors is banned by Mollom, and I have no idea how many others have been banned without notifying me. I appreciate Dave Reid's idea of making a patch to allow site admins to identify who has been blocked and to clear those erroneously flagged by Mollom. Until that patch is available, I will see what happens if I turn off Mollom protection.

Mollom has completely stopped working on one site since who knows when. Blocking all submissions with this error. It was the modified webform version.

Is this module still being maintained?

I also have encountered this error.
The thing is that the Mollum description in the Admin page is that it stops spam on comments and contact pages. I was shut out from posting updates to Pages!

I eventually turned Mollum off. I would rather deal with spam than this.

Any news on this issue ?

I have a similar problem with the D5 version of Mollom.

This is happening to my site today, using 6.x-1.9

All submissions returning the 'triggered spam filter' message, including new user registrations. My only option has been to switch Mollom off.

Problem started about 14 hours ago, if that helps at all.

Anything in the watchdog / error reports?

Ah my fault I think - we set user registration form to 'no protection', but we also use Content Profile to add a couple of CCK fields to registration form.

For the content profile form, we still had Mollom enabled... so I can understand why things were screwing up...

Thanks

Yes, the usual this-was-spam entry in the watchdog.

"Your submission has triggered the spam filter and will not be accepted." just got tripped when I uploaded a CCK image through a form that is made available to anonymous users through a Guestbook content type.

I was anonymous - the form is here. http://dev.windwalkerexpeditions.com/guestbook

I am not really sure if me choosing 6.x-1.9 just changed the flag for the whole issue but if it did I am changing it back now.

I meant to post that my error was for 6.x-1.9.

I'm having the same issue in contact form. After I logged off from user/1 I tried to fill up the contact form to see if it has any problems. I almost changed 10times, name, email, subject, main content and guess what....the same problem persists.

Rather then stopping spam it is stopping everything........

What's the solution for this problem?

I had this same error, with no captcha shown at all so I was blocked, on g.d.o after the upgrade to D6. I eventually found the problem: the empty title field of the comment that I was posting. I normally don't fill in the title of the comment as Drupal just uses some of the first words as the title. However mollom was complaining until I filled in the title with my text. Then the post went through with no problem.

mmmmm I was just referencing this issue on g.d.o (http://groups.drupal.org/node/26267) and got the problem again. Tried to post by filling the title with no luck, this time. However, I copied the text, tried to post a commnet againg with no previewing it before saving and...done. Is it maybe the previewing of the comment which triggers the bug?

This actually quite odd. It happened again and I could get rid of the mollom message by just filling in the title of the comment. I used a lorem ipsum text. In that case I had no captcha offered.

Then I tried to post a comment again, with the same text plus a link to the loremipsum.com page. Then I was offered the captcha. However, once I answered correctly the captcha I was getting the mollom error with no captcha, so I got blocked again. I know the captcha was right because the first time I filled in wasn't right and was offered a new one. Then filled in the title and got rid of the blocking mollom error message.

In fact I'm trying different approaches to this while writing the post and I'm having very erratic resolts but it seams clear that having the title of the comment with any text skips the problem in some cases.

See also #572772: Spam filter (mollom?) on g.d.o prevents posting and provides no captcha or validation, opened in Drupal.org infrastructure queue for a problem in the Drupal Association web site; in the report is suggested that the problem is caused by Mollom not being able to contact the CAPTCHA image server.

I had this error on a newly launched site, where anonymous users can't post comments or post in the forum. Mollom should fall back to providing a CAPTCHA but not even that was provided when I tested. I could see in the reports that all comments from sep 5 to today have been blocked, and none of them should have been.

Important: when this happens, try to provide us with the "Mollom session ID" of the request that has the problem. You should be able to find that in your watchdog. We need the Mollom session ID to investigate the problem.

Update: it looks like the Mollom session ID is not always shown in the watchdog entries. Might have to add that to our logging to help us track down problems like this.

OK, I added some extra logging to the HEAD version of the DRUPAL-6--1 module. If you want to help debug this problem, feel free to upgrade your copy of the module to the development snapshot of Drupal 6. We now print the Mollom session ID at the bottom of the watchdog entries starting with "Ham:", "Spam:" and "Unsure:". That is the ID that we need to debug/investigate the problem.

This happens for also a completely new user, which has been created by admin. So (bad) reputation has no relevance, in my case at least (unless reputation can be built after creating 2 nodes in 2 minutes).

As it happens in a production site, I have no other choice but to disable the mollom module which I really like. I will be happy when this is fixed and ready for production.

Please note that I have disabled the module 10 days ago and re-enabled it after following the instructions got from Acquia.com (email sent titled "Acquia Customer Service Alert - Mollom spam blocking failures: Action required for sites using Mollom").

Thanks,
Amir

A related thread at groups.drupal.org:

Hair-trigger spam filter is a usability issue

It seems Mollom's spam filter (on groups.drupal.org) is triggered for example by links from drupal.org to drupal.org like the above.

Maybe this helps (D5 latest version):

Type mollom
Date Tuesday, 22 September, 2009 - 17:02
User Anonymous
Location http://www.casa-romanilor.ch/comment/reply/2092/636
Reference http://www.casa-romanilor.ch/comment/reply/2092/636
Mesaj Spam: Ati spus ca "NU MAI SUNTEM IN EPOCA BENEVOLATULUI" si dati-mi voie sa va contrazic. Benevoli si oameni cu intentii bune vor exista mereu. Eu cred ca ar trebui sa-i respectam, sa-i sustinem si sa-i tinem aproape atunci cand ii descoperim. Numai cu aceia comunitatea romana va ramane sudata, nicodata langa acele persoane care fac ceva dintr-o inertie si fara zambet si entuziasm. Eu cred in neamul romanesc si in unitatea lui, dar cei ce ne conduc si reprezinta trebuie sa-i alegem bine. Cu tot respectul, Viorel Stanciu.
Severity note
Hostname 188.60.63.14

This legitimate message is sent by an anonymous user, does not contain any link and it's in Romanian.

It's serious problem.I m not working.please help me everyone.i want to solution.Thanks.

The upcoming version of the Mollom module will stop sending HTML so I'm going to mark this 'fixed' for now.

I just wanted to add an information just in case other Drupalers run into the same problem:

I had a registered user who was constantly complaining about Mollom blocking him completely from posting comments.
I found out, that Mollom was working correctly, but what happened was:

- User had two URLs in his signature which triggered Mollom every time he commented
- User submitted a false CAPTCHA more than two times

After that he was blocked by Mollom.

I asked him about this and he answered, that he was having problems with reading the Captcha code... I don't know why he didn't use the Audio feature.

Well, then how do you get out of the mess once you are in already?

For some reason (maybe slow connection) the image did not load twice and did not see it. Tried to post without luck. Now the image shows but I keep getting the same message telling me "Your submission has triggered the spam filter and will not be accepted."

How to come back to normal?

I have the same problem. I was actually trying to post a job on the Groups.Drupal Argentina and I am a brand new member so can't have a reputation.

I did have bad connection for couple of minutes so I had to hit reload a couple of times to get the Captcha displayed. Once I did, I entered it correctly but got the spam error. Bugger. How am I gonna post to the group now??

If I have absolute URLs to images, I get blocked... If I just use relative URLs it works...
MArtin

Is this an issue that seems to affect Groups a lot.
I got the same message:

Your submission has triggered the spam filter and will not be accepted.

This while simply trying to create a new Drupal Group with a simple one word name, very short description and zero links.
Well, after trying 5 times, I've decided ...."Bleeerrrggh! who needs a new group anyway!!"
This sucks though mollom. Especially nearly two years after OP.

And, this is to confirm IMO that this currently seems to affect Groups on drupal.org only (currently). I was unable to post above issue on a group post that had same topic a few minutes ago as it flagged the post as spam.
Successful here though. Unsuccessful again when i went back to original group to repost.

Successful here though.

If by here you mean on drupal.org, drupal.org doesn't use Mollom; it's just groups.drupal.org that uses Mollom, so far.

Well me met the same problem I would like to thank Benjamin Schrauwen expression

Yes. I did mean drupal.org
I am still plagued by the issue and cannot post in groups with or without links

I just encountered the "Your submission has triggered the installed spam filter and will not be accepted" bug for the first time yesterday, when trying to add a comment to the "Drupal documentation and motivating volunteers" thread at the Documentation Team group at groups.drupal.org. I am a member of other groups but I joined that group (at the behest of a colleague) specifically to help contribute to improving the online docs for Drupal.

I created the reply and it did contain one link back to a page on drupal.org. When I tried to preview the comment, that's when I got the "Your submission has triggered..." message. I thought that it was because I had forgotten to join the Group first (for some reason I'd thought that I already was a member), so I quickly joined the Group, tried to resend the reply, and got the message again. I would have put the link that I tried sending there here, but I'm spooked and don't want to lose the ability to post this! :)

I'd be grateful if you could help clear my reputation or whatever it is that needs to be done so I can continue posting there. Thank you!

For problems on g.d.o there is a specific queue; the issue has been resolved for the module, but it could be g.d.o is not using the latest version of the module.

Fair enough. I will try and track it down and re-post this on that issue's page. Thanks.

Edited to add: the link to the Issues for groups.drupal.org is http://drupal.org/project/issues/groupsdrupalorg

Same here... I worked all afternoon on an Calendar of Events recipe that I am trying to give back to the community, and now I am forbidden to post it. The formatting of the tutorial took me a long time, and now I am not allowed to post it. That's pretty infuriating. What am I supposed to do?

spam cleanup

I Really hate it when it comes to this. Especially when your are about to comment. Sometimes when i use the code provided here the "captcha" is getting unlocked

So it's been more than 2 years this error has been reported by many, on several forums and yet we don't have a solution...
Why isn't this taken seriously? Perhaps development has stopped on Mollom or they don't care?

I am using the Firefox Wappalizer and each time I see a site using Mollom, I know in advanced that I won't be able to post any comment.

Mollom in the great wall of communication. It will block spam AND legit comments. If you own a site and value comments, do not install Mollom.

Reopening this issue because it sounds like people are still struggling from being blocked, and not knowing what to do about it. (Someone else in my office is also suffering from this same problem on d.o) Also changing the status to support request so maybe we can help them :)

It is a duplicate of the still active issue
http://drupal.org/node/869782
There are numerous other threads...
Presumably not a module issue but an issue with Mollom backend.

Do your clients' sites use a reverse proxy, e.g. Varnish? I have been wondering whether this causes problems for Mollom.

Your website is designed with Joomla, does Mollom work with other CMS's?

I am getting this error frequently on groups.drupal.org as I try to continue my discussions. Even rewriting my post entirely does not help. I have links to outside references (stackexchange.com) but that is the only HTML I have.

Should I post about this here or discuss with the moderators of the group? Here is a link:
http://groups.drupal.org/comment/reply/260938

Thanks

I would have said discuss on g.d.o because Mollom have so far not really fixed the long-standing problem. The hope is that now Acquia have recently bought Mollom, more resources will go into getting Mollom debugged, so maybe it is worth talking to Mollom.

I also get the same problem while posting comment on drupal blogs.
Do anyone have solution for this problem?

We're working on an improvement for end-users over in #869782-58: Allow users to report in case they are blocked

Reverting the status and version of this issue to its original values.

That said, if you haven't already, please ensure to update to the latest stable release of the 2.x series. The 1.x series is effectively discontinued and did not see any updates or improvements for almost two years.

Thanks!

I have faced similar issue while trying to post job. Can anyone help. Getting this error>
Your submission has triggered the spam filter and will not be accepted. If you feel this is in error, please report that you are blocked.

Can someone help unblocking by profile.

@Mayaaa - what site were you posting on and at what time? I can look into our records to see why your content is blocked.
Also what version of the module are you running?