Blank FAQ page when categories activated
| Project: | Better Select |
| Version: | 6.x-1.x-dev |
| Component: | Miscellaneous |
| Category: | bug report |
| Priority: | normal |
| Assigned: | stella |
| Status: | active |
| Issue tags: | FAQ Module |
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I'm going to post unusual this time, as I'm posting the solution to an unknown problem. I've been struggling all day to get FAQ 6.x.1.7 working on my Drupal 6.8. I was also implementing Faq_Ask but this issue appears whether that module is active or not so I think this issue belongs with Faq itself. When I check the box to "Categorize questions" on /admin/settings/faq/categories, at the bottom of the page is a list of vocabularies with checkboxes that I wish to Exclude from my FAQ, I leave them unchecked and save the page. Faq page now appears blank. All Faqs have vanished and when I view the settings page listed above All Vocabularies in the list are now checked. Unchecking them and saving does not fix the FAQ, and again when you view settings the boxes are once again checked.
By coincidence I was tinkering with the Site Menu module which also has an excluded vocabulary list and saw that it looked like this:
[ ]
[ ] Forums
[ ] News Topics ...
and so on, with an empty option at the top of the list. Could that be non-existant Vocabulary 0? I check my db and I am correct, I have no vocabulary 0, it was deleted during some other test period of the website. I simply renumbered my FAQ topic vocabulary to be 0, relinked the VIDs on dependent rows and voila! My FAQ is fixed. And so is Site Menu.
Anyhow, there may be others who have for whatever reason deleted their first stab at a vocabulary for their site. Hope this helps.
equinox
#1
Sadly, I'm not correct, this spontaneously broke again after changes to the configuration. Only manually deleting the database entry in the variables table "faq_omit_vocabulary" that is created after you edit the category settings for FAQ will restore the display of the FAQ page. My "fix" listed above only sidestepped the issue for a shore while. Too bad.
#2
I've reviewed several other past issues with vaguely similar issues and found a commonality. At one brief point I had applied a free-tagging Vocabulary to my FAQ, I briefly thought it would be useful to have these FAQs linked in with the free-tagging taxonomy of my site. I selected FAQ as a content type for my free tag vocabulary and then switched to FAQ settings for your module - and now I think about it - that was pretty much when my FAQ page content vanished and the auto-checking ignore on the vocabularies. I went back to the free tag vocabulary and removed FAQ as a content type, but by then somehow the issue was locked into variables somehow. Now as noted above, only deleting the spuriously created faq_omit_vocabulary every time I make any changes to FAQ settings will allow my FAQ page to appear. Is this narrowing down the issue?
#3
Hmmm I can't reproduce this. I've a free-tagging vocab and a normal vocab, both associated with the faq content type. I'm able to select and de-select the faq vocabularies in the "omit" vocab, and each time it works as expected. The only time I get a blank faq page is when both faq vocabs are selected.
Perhaps you could provide step by step instructions on how you reproduce it?
#4
There are new releases of the faq module: 6.x-1.8 and 5.x-2.12.
Cheers,
Stella
#5
No more information forthcoming in past month, so marking as "won't fix". Please feel free to re-open the issue if you can provide step-by-step instructions on how to reproduce it.
Cheers,
Stella
#6
This is happening to us on 6 sites.
Enable Categorize and faq's disapear.
Disable Categorize and the come back.
Using FAQ 1.8 on drupal 6.9
Faq Vocabulary set to multiple and not freetagging.
I read something about path auto. what are the correct settings when using faq?
i have
faq node
faq/[title-raw]
taxonomy blank
category/[vocab-raw]/[catpath-raw]
FAQ category path settings
faq/[catpath-raw]
#7
FIXED
I kept deleting and adding new Vocabulary and they became "omitted" by default when only one vocabulary is set for node type "faq".
After deselecting the Omitted single vocabulary under the advanced category faq settings. Everything works.
Please put Omit higher up in UI so that it is not hidden.
thanks!
#8
Automatically closed -- issue fixed for 2 weeks with no activity.
#9
I am having the same problem with the FAQ module. When I activate categories I get a FAQ page with no results.
I have created a vocabulary with a few terms and associated it with the FAQ content type. I create a few FAQ nodes, pick my terms but the resulting FAQ page remain empty. The odd thing is that under the advanced settings on the categories settings page for the FAQ module the "Omit vocabulary" has already chosen to omit my newly created vocabulary. If I uncheck this and save, It gets automatically checked back again. There is no way I can uncheck (Omit vocabulary) for the vocabulary that I have associated with the FAQ content type.
However, if I associate a second vocabulary with the FAQ content type, I CAN successfully uncheck the "Omit vocabulary" for the first vocabulary and leave the second vocabulary ticked omitted, but still I get no results on my FAQ page (I can NOT uncheck both vocabularies, one got to be checked or the FAQ-module will not save my changes). I have tried deleting the vocabulary I created for the FAQ module and create it from scratch again, but the above issue remains.
Thanks, and have a nice day!
/F
#10
So with just one vocabulary you are able to uncheck it, but it doesn't get saved correctly? Does this happen on all browsers? If it's just that you can't uncheck it, you just need to hold down the Ctrl key while you click on it.
#11
Thanks for replying!
On Frequently Asked Questions Categories tab under Advanced Settings, I CAN uncheck my Vocabulary on "Omit vocabulary" – but as soon as I save it gets checked back again! So no matter what I do, my Vocabulary stays omitted (checked). This happens on both Firefox and Safari web browser.
Regards, Fridge
#12
@fridge: and you're using FAQ 6.x-1.8? What version of Drupal are you using?
#13
Hi Stella,
I am using Drupal 6.12 and FAQ 6.x-1.8
Thanks,
Fridge
#14
Hi Stella,
I think I found the cause of the problem!
It was the module Better Select. Once I deactivated Better Select I got categories to work with the FAQ.
Thank you for your help.
Regards,
Fridge
#15
Hmm moving to Better Select issue queue.