Few days back i nstalled Drupal 6.8 with lot of modules at my site.
Now i have found that visitors get message after registration : "Your password and further instructions have been sent to your e-mail address. "

But they don't receive any such email. Is this a server side problem or Drupal problem. Please help.

Comments

dipen chaudhary’s picture

It usually end up in my spam, but thats because I do it from localhost and a local SMTP server, check ur spam/junk folder. Also check drupal logs in reports section. If it says mail successfuly sent then its not a drupal problem.

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Dipen Chaudhary
www.dipenchaudhary.com
www.playdrupal.com

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Dipen Chaudhary
www.qed42.com ( Drupal development services specialize in social networks and other user generated content platforms )
www.dipenchaudhary.com

s_shakti’s picture

I checked log entries.. there its showing that some visitors registered..
but not showing any 'email sent' log..

And there's no mail in junk/spam folder also

s_shakti’s picture

any reply/solution please

s_shakti’s picture

seems like nobody knows abt this..
I just want to know whether it's server poblem or Drupal prob..

If it's server prob, i will change my host.
And if it's Drupal prob, i don't know what to do..may be i start looking for another cms script in online market.
First time i m using any cms script and i m not a technical guy... so i will look for another script if visitors can't register at my site..

i m fed up.

s_shakti’s picture

ok.. if can anyone tell me what should be log entry when a new visitor register...
at my site, log entry is: new user xyz(xyz@abc.com)
is there any log entry for verification email sent during registration?

and i observed
1] i can easily send emails to any registered member through contact form... they receive it and 'mail sent' entry is loged.
2]when i registered with email address of my own domain, i got the verification mail... but didn't receive at other domains like gmail,yahoo, etc.

s_shakti’s picture

contact form is also not working.. may be server side prob..need suggestion

mcfilms’s picture

Zasbo, did you ever sort this issue out? I am experiencing the exact same problem, after mail was working perfectly on another platform. I am suspicious that my new host might be on some sort of SPAM blacklist and that is why some mail accounts totally reject the mail. not just put it in the spam folder. 'Course I'm grasping at straws at this point.

A list of some of the Drupal sites I have designed and/or developed can be viewed at motioncity.com

wa2nlinux’s picture

I believe the problem is on host provider, some of them turn of sendmail for any reason

stevengm7’s picture

Problem may not be on Drupal end. It is most likely that your email message is not originating from your host’s internal server.

Let’s say this is your site, www.MySiteName.com

Administrator, with UID = 1 should have an email account which originates from your host (godaddy.com, bluehost.com or any other host). Mine is hosted on godaddy.com and that is how I kind of solved my problem.

1. Before registering visitors on your website (www.MySiteName.com), set up your email account with your host.
For example, if your site is www.MySiteName.com, then your email should be like this admin@MySiteName.com
NB. You can call or label it admin, support or whatever you like but it needs to have @MySiteName.com.
2. Go to [your hosts account, mine is godaddy.com as I mentioned earlier]
Myaccount->Edit->email - now you have to change the old email something like abcd@gmail.com or abcd@hotmail.com to admin@MySiteName.com -> then SAVE it.
3. Go to [www.MySiteName.com] Drupal Site Configuration-> and change the email to admin@MySiteName.com
4. Everything should be working now, if not JUST CALL YOUR HOST AND WILL WORK IT WITH YOU.

I hope this might work for someone.

wmat’s picture

I've been fighting with this issue for some time now and can't seem to figure it out. My New User registration emails still don't arrive!! I'm fairly certain I've met the requirements as posted, but perhaps I'm wrong:

MySite: www.meld.org

Administrator, with UID = 1 has an email account of "admin@meld.org". The host machine has a User account of Admin as well, thereby providing an email account. One side question here, if I have a dev version of my site hosted on the same machine (i.e. dev.meld.org) can I use the same admin account?

I can successfully send a Test email from the messaging module. The maillog entry for that is:

Aug 31 13:34:26 302674-web1 postfix/pickup[19395]: A8FFA4D0005E: uid=48 from=
Aug 31 13:34:26 302674-web1 postfix/cleanup[23353]: A8FFA4D0005E: message-id=<20110831183426.A8FFA4D0005E@302674-web1.mvista.com>
Aug 31 13:34:26 302674-web1 postfix/qmgr[4674]: A8FFA4D0005E: from=, size=572, nrcpt=1 (queue active)
Aug 31 13:34:29 302674-web1 postfix/smtp[23355]: A8FFA4D0005E: to=, relay=gmail-smtp-in.l.google.com[74.125.157.27]:25, delay=3, delays=0.05/0.08/0.38/2.5, dsn=2.0.0, status=sent (250 2.0.0 OK 1314815669 u46si12864323yhm.143)
Aug 31 13:34:29 302674-web1 postfix/qmgr[4674]: A8FFA4D0005E: removed

I can also manually send mail from the server on the command line with sendmail and via PHP. I've tried with SMTP Authentication module as well. It can generate a test email, but doesn't help with the New User Registration email at all.

Also, I definitely have a user 0 (Anonymous). I've attempted clearing caches to no avail.

I'm at a loss!

sachinchvn’s picture

iam using drupal 7, user registratino was working before, right after the installation, i just kind of upgraded my hosting account and took a better one with more space and bandwidth and just changed the theme and for some reason now it just stopped working iam not sure what's wrong but somebody needs to help me here, this is such a serious problem,

MadMich’s picture

Can someone clarify the problem solved bit?

I ended up moving to another server to get this working and now the problem is back?
I receive no notifications.

my server is http://10.00.100.000/MyName

I thought for a while it was the old server we were using but i have been using it on a new server for the past 3 months and it has been fine, the only module i have added has been mass_contact with a few roles updated.

Getting quite desperate now. I can't upgrade to drupal 7 as some modules have been discontinued (i.e. addresses)

abbes’s picture

disable module simple_mail