Improve workflow for accepting CC payments on admin created orders [#358768]

When you create an order in the admin section, it asks for the payment method, and if you select credit card, it asks for the card information. You put it in, and then when you are ready to complete the order, all you can do is hit "submit changes". This saves the order, but does not charge the card. My understanding is that the card information is not saved, either. So now the card information is lost, and I have to call the customer back and say, "Could you please give me your credit card info again, because it got lost." You know that's really going to instill confidence. ;-)

There should be some sort of way to complete the checkout process for an order that I created as an admin.

Comments

Comment #1

rszrama commented 14 January 2009 at 21:17

Title:	card not charged for order created in admin section	» Improve workflow for accepting CC payments on admin created orders
Assigned:	Unassigned	» rszrama
Category:	bug	» feature
Priority:	Critical	» Normal
Status:	Active	» Postponed

Aye, I think this is more a documentation issue than a bug. What you should do is don't put in payment information on the edit screen. Instead, fill out the shipping/billing addresses and add products to the order. Submit it. Then go back to the View page and click the "Process card" button. Add the CC details and charge it there.

I know this process isn't ideal, but it won't be updated for the 2.0 release as it's a little out of scope.

Comment #2

jtbayly commented 14 January 2009 at 21:34

I guess that makes sense, but I'd still call it a bug to ask the user for credit card information and then ignore it and toss it.

I can wait, though. It does seem to require a bit of rethinking of the process, and that does seem a bit more in-depth than you would want to address at this stage of the beta.

Thanks much,
-Joseph