Hi,

Thanks for uc_addresses. It's a big help for what I'm trying to do. There's just one bit that's not quite working properly.

When an anonymous user places an order, an automatic account is set up, but the address information is not stored in the profile. I've checked the uc_addresses and uc_addresses_defaults tables, and there are no entries for their uid.

It's working correctly if users create an account manually (the address form appears on the sign-up page) and addresses can be added to accounts manually.

This isn't a huge issue, as most users will create accounts manually, but for about 10% of users I'm currently having to do a manual fix-up.

If I understand correctly, addresses should be captured for automatic users, so I'd appreciate if you could give me any tips on how to debug this problem.

Thanks again,

James

Comments

freixas’s picture

freixas commented
Assigned: Unassigned » freixas
Category: support » bug
Status: Active » Postponed (maintainer needs more info)

When this fails, what payment option are you using?

Are there any error messages in the log?

Check out the discussion in #354479: Addresses are not stored when using the uc_protx module. There's an explanation of the logic for saving addresses for logged in and anonymous users. There are also some debugging instructions that you can use.

I've changed this from a support request to a bug report since I've heard some other people report something similar, but they have not provided me with enough info to track down the problem. I hope you have the skills to help me track this down.

Abilnet’s picture

Abilnet commented

...I've changed this from a support request to a bug report since I've heard some other people report something similar, but they have not provided me with enough info to track down the problem...

Yes, I have exactly the same problem, but unfortunately I do not have the skills to track what is causing it. My shop is a Christmas shop... so I'm afraid next possibility for me to test it on a live site, takes some time ;)

freixas’s picture

freixas commented
Status: Postponed (maintainer needs more info) » Closed (fixed)

Closed due to a lack of response from the submitter.