We are having reports from staff and "end-users" of our organization's website that they are submitting webforms but we are not receiving them. (Does not show up via e-mail or in our results.)

We have had 3-4 complaints thus far - w/ people claiming to have "definitely" received the confirmation screen for their webform.

We can NOT re-create this problem, so I am sorta hoping for a miracle here. (*I have searched the issues but cannot find any similar problems.)

If ANYONE has encountered a problem like this . . . please let us know.

I am looking for any clue as to why this is happening.

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Since I have little helpful info to provide on this support request, let me at least list the modules and versions I am currently running:

Drupal 6.9

Addresses 6.x-1.05

Advanced help 6.x-1.1

BUEditor 6.x-1.2

CAPTCHA 6.x-1.0-rc2

Node clone 6.x-1.0

Composite Layout 6.x-1.0-beta6

Computed Field 6.x-1.0-beta2

Content Templates (Contemplate) 6.x-1.0

Content Construction Kit (CCK) 6.x-2.1

Date 6.x-2.0-rc6

Devel 6.x-1.13

Email Field 6.x-1.1

Glossary 6.x-1.6

IMCE 6.x-1.1

Imce CCK Image 6.x-1.0-beta1

jQuery Update 6.x-1.1

Lightbox2 6.x-1.9

Link 6.x-2.5

Magic Tabs 6.x-1.0

Menu Breadcrumb 6.x-1.1

Office Hours 6.x-1.x-dev (2008-Aug-08)

Panels 6.x-2.0-alpha3

Pathauto 6.x-1.1

reCAPTCHA 6.x-1.1

Search 404 6.x-1.4

Token 6.x-1.11

Views 6.x-2.2

Views Slideshow 6.x-1.0-beta1

Webform 6.x-2.4

Comments

quicksketch’s picture

quicksketch
he/him
commented

Does this form use multiple pages? Webform might be getting confused by use of the Back and Forward browser buttons and loosing some of the data. However, even in such a situation usually the last page of the form is always submitted regardless. This sounds like some kind of different problem if you're not receiving a submission at all.

jondblackburn’s picture

jondblackburn commented
Status: Active » Closed (fixed)

Thanks for looking at this - quicksketch - I have had at least one more report of this happening, but I still have not gotten one verified and validated instance where I have seen (or seen the confirmation page) for a webform that was submitted but not logged in the database.

I am going to assume for now that it was just user error - and hope that if not, that the recent webform update will fix any potential problems.

Thanks for taking time to look at this, though. *I am closing for now - until I know more.*