By paul-c on

Hi, I hope someone can help with the following problem...

On our installation of Drupal (6.9) there is a problem with the "request new password" function. Any time a registered user tries to request a new password using their email address, the request fails with the message "xxxx@yyyy.com is not allowed to request a new password". User names work, but valid, registered email addresses always give the same error.

Has anyone else seen this problem? Can anyone offer any solutions? Thanks in advance.

⋅ Categories: Drupal 6.x

Comments

scoutbaker’s picture

scoutbaker commented

Try without any non-core modules. I wasn't able to reproduce with 6.9 with only core modules, or with a small set I happen to have been working with.

paul-c’s picture

paul-c commented

Thanks for your suggestion. I tried that - turned off all modules except core - but still couldn't request a new password using my email address.

logicalpat’s picture

logicalpat commented

I have noticed the same problem. This appears to be a bug in the Drupal core. Users cannot request a new password with their email address on our Drupal setup but they can with their username.

Update: I submitted a bug report to the bug tracker about this issue: http://drupal.org/node/386138

altparty’s picture

altparty commented

Same problem here. We run on Drupal 5.16.

vesapalmu’s picture

vesapalmu commented

We had the same problem. It seems like a Drupal core issue to me. Patch for this is almost completed: http://drupal.org/node/332703