By q0rban on

Hi, I know this isn't quite the appropriate forum, but I'm not sure where to post this...

I have a drupal site I set up for my brother-in-law that he is using as his travel blog while traveling over in Asia. While in Thailand he had no trouble logging in, but now that he is in China he can't log in (it states that his password is incorrect even though I have reset it for him multiple times).

I'm thinking this must have something to do with the character encoding over there. I tried searching the drupal site about this, as well as just googling it, and have been unable to find out anything about it... Any suggestions?

sreehc

⋅ Categories: Drupal 4.6.x

Comments

dami’s picture

dami commented

hmmm...Never seen this on my Chinese site. We have users from the states as well as China, and no complaints...

q0rban’s picture

q0rban commented

I've never heard of it before either.. But I don't understand what else it could be....

shanghaiguide’s picture

shanghaiguide commented

It could be that the computer has chinese star or some other similar chinese input software on it, that messes up input for stuff like ' and some other characters. It turns them into the chinese equivalents, which won't match up with the password.

I'd try changing his password to one just using plain ascii character set.

Try just using numbers+ letters+ capitals

Also make sure he's using the right encoding for the page.

sometimes browsers are set to use GB232 specifically instead of automatic - drupal uses unicode pages, so that causes problems occasionally.

Hope that helps!

NB - haven't seen issues logging into drupal in chinese or english systems here in china, so its likely to be a specific computer issue. Worst case, get him to download portable firefox onto a memory stick (they're cheap here), and use that in internet cafe's

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q0rban’s picture

q0rban commented

Thanks for the reply.. His password was a very simple ascii password, and it wasn't working. Now he is in India, and it's working fine.

Also make sure he's using the right encoding for the page.

sometimes browsers are set to use GB232 specifically instead of automatic - drupal uses unicode pages, so that causes problems occasionally.

How do you change the encoding in a browser?

thanks for the reply!

cheers

shanghaiguide’s picture

shanghaiguide commented

In Firefox - View, Character Encoding, Unicode (UTF-8)
In the other one - View, Encoding, Unicode (UTF-8)

I'd assume Opera, Safari and others are similarly setup.
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q0rban’s picture

q0rban commented

thx.. never noticed that before..

cheers