Hi, Jeremy!

Thanks for the great module, it helps me a lot. Unfortunately, it does not allow Cyrillic symbols in the 'client name' (IIRC) field. Instead, it displays them as question marks. I hope this is a minor encoding problem that can be fixed quickly.

Comments

jeremy’s picture

jeremy commented
Status: Active » Fixed

Thanks for the bug report. This is a side effect of how the tables were created. The easiest fix is to completely uninstall jobtrack 1.3 and re-install jobtrack 1.4 which solves this table creation bug. Otherwise, you will need to manually fix the table character set and collation type for all jobtrack tables (in your case, it's the jobtrack_client table that is the most important to fix).

roball’s picture

roball commented

Is it save to completely uninstall an installed Jobtrack version in regard to the permissions Jobtrack created for each client? Does uninstalling have any side effect to the existing tickets?

jeremy’s picture

jeremy commented

Completely uninstalling the module would delete all clients, tickets, and ticket updates. So it's not safe in that regard. If you need to preserve your data and need to store Cyrillic characters, you will need to fix the database tables manually per the links above.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

aronboros’s picture

aronboros commented

At http://drupal.org/node/11380 I suggest a method for manually fixing the character set quickly.