It would be nice to be able to filter "My tickets" by status, much like the way that the tickets display for a clients works. Now that I've worked on a number of tickets, the long list of closed tickets is getting a bit annoying. It would be nice to list by open tickets, closed tickets, critical etc. In addition to this it would be nice to have tabs for each client also.
Let me know if you would like me to craft a patch to do this.
| Comment | File | Size | Author |
|---|---|---|---|
| #3 | jobtrack.module.patch | 3.57 KB | aaron1234nz |
| #2 | jobtrack.user_.inc_.patch | 3.32 KB | aaron1234nz |
| #2 | jobtrack.module.patch | 979 bytes | aaron1234nz |
Comments
Comment #1
jeremy commentedAgreed, this would be a useful feature. I'd be interested in a patch that adds tabs similar to ticket overview, for "all", "new", "active", etc... I do not think tabs per-client is realistic, as on a busy ticketing system there will be too many clients. That can be tackled after the ticket state is solved.
A patch is welcome.
Comment #2
aaron1234nz commentedHeres the patch to add this functionality.
I agree with you about the clients thing for busy ticketing systems. I'll give it some thought.
Comment #3
aaron1234nz commentedHeres another patch which adds another tab "my open" to the tabs on the clients display. It builds on the previous patch.
Comment #4
jeremy commentedYour first patches are applied, thanks very much!
I've yet to review your followup patch, but worry about adding too many tabs...
Comment #5
jeremy commentedAfter reviewing and testing your followup patch, I decided to commit it, too. Thanks again!
(I also added an update hook to rebuild the menu so that these new menu tabs are visible to people when upgrading.)