We have jobtrack installed at www.daimonin.org. ATM we have 8000+ user and i we run in the problems that staff members with admin access was unable to access tickets. The client overview with all the tickets in the table works fine but when they go in the ticket the request timed out giving a error message in random modules of the core.

We tracked that down that the 2 permission settings

administer jobtrack
can assign tickets to other users

will invoke that behaviour.
Any user with that permission can't access a ticket on our system.

Because its scaling user depending i assume somewhere a buggy loop...

Comments

jeremy’s picture

jeremy commented

It's most likely that the module is trying to build a list of all users, and you're running out of memory or it's simply taking to long to complete. The probable solution is:
#422880: Sort 'assigned to' list by username, or make it an auto-complete field

jeremy’s picture

jeremy commented
Status: Active » Closed (duplicate)

Closing this issue as a duplicate of the above linked ticket.