Hi,

When I attempt to restore a backup, I get a 500.shtml error. (Note that I have the Search404 Module installed (http://drupal.org/project/search404), so, it actually does a search for 500 shtml)

How do I go about troubleshooting this? I looked in logs, and did not find anything relevant.

Any help would be appreciated!

Thanks,

Comments

mherchel’s picture

mherchel
he/him
Primary language English
Location Gainesville, FL, US
commented

bump on this one

kenorb’s picture

kenorb commented

How this page looks like? Where you get this screen, on the front page?

ronan’s picture

ronan commented

I'm afraid a 500 error is a pretty generic server error. It usually indicates a problem at the web server level (misconfigured .htaccess for example) rather than in php. That's for apache at least. If that's not what you're using then I could be wrong about that. Have you looked in your web server logs?

You're probably getting a 404 as well because the webserver is looking for a custom error page (called 500.shtml) and not finding it.

mherchel’s picture

mherchel
he/him
Primary language English
Location Gainesville, FL, US
commented

Thanks for the info Ronan. How to I go about troubleshooting this? Is there webserver logs that can help diagnose the problems? Are there any tests I can try?

Thx

ronan’s picture

ronan commented

If you haven't already, ask your web host or server admin about looking at your apache error logs. If you have cpanel or a similar web panel there's often an error logs section in there that will show you the most recent entries.

Once you get access to the logs, look for a recurring error, or one that matches the last time you had this problem.

ronan’s picture

ronan commented
Status: Active » Fixed

I hope you ended up figuring this out.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.