Posted by Miguel.Andrade on April 29, 2009 at 5:15pm
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| Project: | Trouble ticketing system to support Computer Network Operations |
| Version: | 6.x-3.0-rc2 |
| Component: | Code |
| Category: | feature request |
| Priority: | normal |
| Assigned: | roczei |
| Status: | closed (won't fix) |
Issue Summary
I guess it would be nice to have some king of node relations (or a ticket to be a node) so we can use all other drupal, enhancements, e.g. I would like to use a rating system for tickets, taxonomy, taxonomy access control, comments, etc.
Comments
#1
Sorry but this will not working because the ticket is not a node. Maybe it will be change at the future but there is no plan to develop this feature at the current state.
#2
Yes, I understand that. My suggestion is to create a relation to a node. I understand changing all to be a simple node could be complicated. I've seen some modules that assign a node to each user in drupal, and by doing that user can have extended profiles cck based and can be categorized using taxonomy. I don't know if it is possible with your current code, but it could be not so hard?
If for every ticket a node is automatically created, one could create a new type of content (node_ticket) that would then include current functionality.
Anyway, just a suggestion.
Thanks
#3
It would be very nice if you can create a patch for this solution. If it will be working well then we will add it to ticketing core code.
#4
Right.. why isn't the ticket a node? Why is anything not a node?! That is huge oversight with this module I think.
At any rate, can you please put on the project page some statement like "This module doesn't provide any node interface (doh!), and can only be used via email or somethin'". I am guessing this is crucial for many (most?) users (and waste of time configuring only to find out much later stages)...
thanks!
#5
Hello,
Yes, the current vesion does not using the Drupal Node API, but we planning that it will be based on the Node API at the future. You can use the modul without this Node API feature (the mail thing does not needed). But if you need, then you can install/setup a mail2ticket gateway.
#6
But, the users can not submit tickets other than mail2ticket gateway! Is that right?
Anyway, thanks for the reply and the promise. I would love to see Node API integration. It is much needed, and I think "Ticketing" has a solid interface, with rich features other ticketing systems don't have (See support, case_tracker, project_issue).
#7
Why think you that users cannot submit ticket?
Yes, they can submit
Please read the documentations because everything are there:
Trouble ticketing system administrator’s guide, Trouble Ticketing System Users’ Guide
#8