I've moved servers/hosts since using this module - now on creating a new webform I am unable to add components - Everything seems fine, I enter the name select what kind of component, click add - the next screen comes up - I configure it and save - but no component is added.

Very odd - I had problems with cck as well until the last update of that component.

I shall be investigating further - meanwhile if anyone has bright ideas, please share them with me!

Comments

quicksketch’s picture

quicksketch
he/him
commented

Does your problem sounds similar to #448154: Webform does not add new form components? We haven't yet figured out the cause of that issue either, especially strange since it works on some computers the user has tested but not others.

mylesorme’s picture

mylesorme commented

Oops - I've just added a response to that one - so yes It is similar. - but this one is server related.

Clearing caches / sessions / changing browsers / changing workstations doesn't work. Begging it doesn't work either!

It works on the localhost and on my old host but not on Dream Host - production or play site that is stripped bare to test this.

CCK had the same issue till last upgrade, but I doubt that is what they were setting out to achieve and I've no idea what fixed the problem.

If I directly insert a record to the table in the database then the interface picks it up - but I can't edit the component through the interface, nor can I add anything even once one record is created with that nid.

So again - a little different to the other case.

mylesorme’s picture

mylesorme commented

Issue still around on another server.... any ideas how to debug this? It doesn't seem to happen on my local server and I don't know how to remote debug.

luco’s picture

luco commented

@mylesorme, what I'd try - if I grasp what's wrong - is creating a webform in a "helpful" server, then backing up its DB for use with the "unhelpful" server.

there's your much-needed webform. o/

it's quite close to cheating ;] but it solves your problem - I guess. right?

mylesorme’s picture

mylesorme commented
Status: Fixed » Active

Thanks Luco... good suggestion, and hey, who says cheating can't be fun! but it turns out not to be a server issue, but a corrupted installation.

mylesorme’s picture

mylesorme commented
Status: Active » Fixed

I managed to replicate it on another server and my local host - it turned out to be a file or data corruption. I uninstalled (not just disabled), deleted the files and tables then reinstalled with a freshly uploaded .tar.gz. Now it all works and I'm very relieved!

Thanks to all those who took the time to ponder and suggest!

sskully’s picture

sskully commented
Status: Active » Fixed

Hi, I'm having the same problem.
I tried to put an clean install of drupal onto my localhost and then turned on webform.
I still can't see the form components.

HELP!

luco’s picture

luco commented

a file might be corrupt.

delete the webform folder from your modules folder, then download webform again from the project page at: www.drupal.org/project/webform. upload the module and try again.

do not overwrite existing files; erase them and upload new ones.

sskully’s picture

sskully commented

Thanks that worked!
How would the files become corrupted?

luco’s picture

luco commented

when you download them, there's a slim chance the browser might break them - even if it isn't Internet Explorer ;] that mainly stops the tarball from working altogether.

when you upload (usually) it's already extracted so there's plenty of files to go bad upon upload. it happened to me a couple of times.

my suggestion aimed at ruling out both possibilities. I'm glad it solved for you.

cheers

quicksketch’s picture

quicksketch
he/him
commented

Thanks for the help luco!

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.