If I were in the print settings in the Logo Options
Logo of the current themes select the output with the following error message.

TCPDF ERROR: [Image] No such file or directory in *ttp://www.***.de/files/upload/image/polar.jpg

*ttp://www.***.de/files/upload/image/polar.jpg is the correct path as below website information set.

With * were parts of the message (URL) protected.

Comments

printoperator’s picture

printoperator commented

On another site, this error

TCPDF ERROR: Can't open image file: *ttp://www.farbigo.de/files/logo.png

jcnventura’s picture

jcnventura
Primary language English
commented
Status: Active » Postponed (maintainer needs more info)

The problem with TCPDF is that it is not your browser... TCPDF runs inside your web server and tries to access URLs from there.. So the problem you have to solve is: can your webserver access *ttp://www.***.de/files/upload/image/polar.jpg??

Sometimes the web/PHP server is explicitly configured to deny URL access from inside it.. Sometimes, your Drupal system is configured to deny access to certain paths except while browsing the site..

Can you access that URL directly from your browser? TCPDF also tries to replace URLs with local filesystem paths, but the root of the URL must be the same as the base URL of your Drupal site.

jcnventura’s picture

jcnventura
Primary language English
commented
Title: PDF Version Error » TCPDF can't find site logo

Have you looked at #450370: print_pdf cannot find site logo?

jcnventura’s picture

jcnventura
Primary language English
commented
Status: Postponed (maintainer needs more info) » Closed (fixed)

No further info in two weeks. Closing the issue.