When I create a new ticket as jobtrack admin, its state defaults to "new". Fine. The default state on the first comment should change to "active". This actually works when the first comment comes from another user. However, when the same (admin) user comments his own ticket, the state still defaults to "new".

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jeremy’s picture

jeremy commented
Status: Active » Closed (works as designed)

This is by design. If a user creates a ticket then updates it a few times with additional information it's still "new" from a support perspective until someone else comes along and modifies it.