After installing Mollom and registering on Mollom I submitted the provided keys to my website, but the code's don't get verified by Mollom.

Here is the complete message:

We contacted the Mollom servers to verify your keys: your keys do not exist or are no longer valid. Please visit the user settings page on the Mollom website again: http://mollom.com/user.

What could be the problem here?

Comments

dries’s picture

dries commented

This is probably due to the fact that your webserver can't make outgoing HTTP requests.

I just improved the error handling in DRUPAL-6 HEAD. You should get a better error with the next version of Mollom.

danon1981’s picture

danon1981 commented

Hoi Dries,

I checked with my hosting provider and they confirmed they blocked al outgoing http requests.
if I have the IP-address the request go's to they can white list it to enable Mollom's functionality for me and their other customers.

Is there a list of addresses that need to be white listed for Mollom to function properly?

looking forward to start using Mollom, it looks like a great service!!

Thanks in advance,
David

dries’s picture

dries commented

These are the 4 IP address that they need to allow for:

174.37.205.122
88.151.243.81
88.151.243.145
82.103.131.136

Note that our IP addresses can and will change over time.

danon1981’s picture

danon1981 commented
Status: Active » Fixed

It's working, my keys are verified now!

I contacted them straight away and they added the IP-adresses to the white list.
Thanks for helping out, much appreciated!!

Status: Fixed » Closed (fixed)
Issue tags: -keys

Automatically closed -- issue fixed for 2 weeks with no activity.

Issue tags: +keys

Restoring issue tags, see #2125755: System messages removed all issue tags during D7 upgrade.