Format / Presentation suggestions
NancyDru - June 16, 2009 - 15:05
| Project: | Frequently Asked Questions |
| Version: | 6.x-1.x-dev |
| Component: | Miscellaneous |
| Category: | support request |
| Priority: | minor |
| Assigned: | Unassigned |
| Status: | closed |
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Description
I'd like some suggestions from you and others on how I should organize this. I sometimes do a guest lecture at the Univ. of North Carolina, Charlotte. Last week, the professor gathered up all the students' questions and forwarded them on to me. I am asking others who have a similar life situation to comment and answer. I probably shouldn't have done it that way, but I just sent out a big list of all of them.
What will be the best way to present the final results? I already have an FAQ section on my site with previous questions that I personally answered.
#1
Hi NancyDru
No expert here, but my initial thought is how big are the question and how big are the answers. this can affect the layout in that if question and answer are short, several per page if they are long , maybe new page for answer
Also will you be integrating the Q/A's in your website? if so allocate them a taxonomy of the event so they can all be grouped together, also allocate them your normal taxonomy, so they are found as categorised as any other FAQ entry on your site.
From this you could then link the category from elsewhere on your website that may have other references to the event
just some random thoughts :)
John
#2
The questions are mostly a single sentence, although several of them are largely the same, but worded differently. In the list format, I have them divided into 5 groups with subgrouping (so yes, categorization is quite likely). Most of the groups have an "Other" subgroup, where the questions are more varied.
The answers are the real problem, since I could potentially have as many as 100 people adding their two cents worth. I haven't given it a lot of thought yet, but a few of the answers really lend themselves to graphical presentation, such as "How old were you when...".
Yes, I want them all on the site and my inclination is to use FAQ. My existing FAQ nodes may have to undergo some reorganization as well as the new ones.
#3
In the FAQ on my own website, I have occasions where there are similar questions. But I added both variants, even if the answer may be basically the same or in some cases identical.
The way i looked at it, my time cost was in creating the Question and providing the answer and a few the seconds extra to include them
Opposed to this is I could spend time searching for similar questions in the FAQ, but as it grows, so does the time
A secondary benefit is that there is another variant on the question people can search on. Its amazing how close they can be with their criteria and totally miss the question.
Maybe this is an example of a case where we can have multiple questions with one answer. Its almost as though there is need of a similar questions field :)
The reverse of this is when i have multiple answers to a question. These may be influenced by a change in perception over time, so i add all off them to the answer section but with their date listed at the begining and who its by incase of different sources of answer. This allows those who have previously referenced the answer to see subsequent changes in the answer, and earlier thoughts/opinions by others.
#4
#5
I wonder if one of the "similar by..." modules might help with organizing some of this.
#6
Automatically closed -- issue fixed for 2 weeks with no activity.