Cartika Hosting - Any feedback?

i havent but i cant find a price in their clustered hosting that looks like mollom
currently i use shared for webfaction.com if u wana put dorianhoxha at referral
and vps linode or slicehost
for deticated maybe theplanet?dont know
webfaction is hosted at the planet

hosting from Cartikahosting.com looks cool, as it's not a very populars hosting companies in the industry, it's hard to evaluate their service. In terms of their products, looks like softlayers is providing the same type of solution, which has gained very good reputation in the industry for their world-class data centers and service.

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As we write this review, Cartikahosting servers are having disk failures. You can go to their website to see the kind of disk server failures they have been having the past month.

Before my long review, here is a short summary. I do not recommend Cartikahosting.com because

1) SERVER have an intermittent problem. Often has downtime throughout the day but is brief

2) CONTROL PANEL often stalls and freezes

3) DISHONEST TECH SUPPORT. A few times when you claim the server is down Cartikahosting will try to blame your webpage codes and are not helpful. Andrew Rouchotas is really hard to work with and is quite arrogant. The reason I say this is because he will boast about his server uptime but at the same time, the server uptime has trouble.

4) DISHONEST COMPANY: Cartikahosting.com lied to us saying their company is in the USA while after research we found they are in Canada. Most likely a small home office with just Andrew and possibly one or two friends to help out. Okay you can now read my blog about Cartikahosting.com.

THE GOOD SIDE: Hshpere is my preferred control panel (as long as it doesn't freeze) The online support is online most of the time. Only three times did I have to wait more than an hour but I believe their servers were down and they probably had too many clients trying to contact them. Other than that, they answer fairly quickly. Also the first two months they were helpful in helping us set up the account.

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I would not write such a long review if I did not truly mean it. Of the 10 years I have been doing online business and websites and of the dozen web hosting server companies I have tried, Cartikahosting.com is really the worst one and I had the worst experience dealing with them (Andrew, he, and himself). I sincerely write this to warn others about Cartikahosting.com however, please make your own mind and choice.
I have tried Cartikahosting.com but found their services to be very poor. Here is the summary.
1. Server quality is average. Unfortunately the server often have down time throughout the day though very brief ranging from 30seconds to 2 minutes. In one hour, the down time may happen 3-5 times. We hope Cartikahosting fixes this problem. Other than the brief outtages, the server is okay. I do appreciate that Cartika has helped me reset and restart the server many times to clear out whatever was causing the server to crash.
2. Customer and technical support is poor. The customer support (which I believe is Andrew Rouchotas himself as well as tech support and billing - but he uses the names such as Jonathan, Nick or Ellen) really could be more friendly and helpful. When a problem happens, such as the control panel not working or the server being down, we were blamed that it was our web page coding. I am hosted on three other hosting companies using the same codes and do not have any problem at all.
3. Billing and prices is poor. When you sign up for an account, everything will seem good for the first 1-2 months. But afterward Cartika Hosting will claim you are violating their TOS (terms of service) whether it be how you are hosting your websites or the use of bandwidth or storage and they will ask you to upgrade and keep pushing you to upgrade. This way they can make more money. I do not agree with this tactic and believe it is not really ethical. After I followed their directions to upgrade I later found that there were some codes placed in my website folders which increased the bandwidth. I asked Cartikahosting.com who had placed these files and they responded that they think I had uploaded it by accident. Come on! Why would I upload a file which only purpose was to increases my bandwidth. The files in the folder appeared to be spamming codes which most likely was spamming my account increasing the bandwidth. Once we had asked Cartika who placed the files in our folder, they got nervous and asked us to close our account. With the quality of the server and customer support, I honestly believe the value of their services is maximum USD 10 per month. Cartikahosting.com belongs in the group of cheap web hosting though they are trying to promote themselves as something more larger. Rather than ask us to close our account shouldn't the hosting company try to solve the problem?
4. Control Panel often stalls. I have notified Cartikahosting to fix the control panel and they always reply to me that they are working on it. Up to now, the control panel still stalls. However, they have helped me reset the control panel many times which was helpful. I think the Hsphere control panel is very good. Probably this is the highlight of Cartika's services. I do like their control panel but just as long as it is working properly. I would have given a higher rating if the control panel didn't keep stalling and freezing up.
Overall, I have to give Cartikahosting.com two thumbs down. For the first two months everything was pretty good but thereafter everything really deteriorated and I didn't find Cartika to be helpful and a bit on the rude side in their email replies. For small websites Cartika might be okay. But if you wish for a long term partner and hosting to develop your business and expand, I really don't think Cartikahosting is capable of handling reliable and helpful services. In all fairness, maybe my experience was bad compared to others. If you want to give them a try, ask for a 2 month free trial period so that if there is any problem you can get a refund. I found them very helpful and nice in the beginning so maybe there is some hope for this webhosting company. They told me they are hosting thousand and thousands of other companies. Not sure if that is true but through my experience, I have a feeling Cartika is a home office with the owner and maybe a friend helping out on weekends.
My last suggestion is to do your research before signing up for any hosting companies. You can check websites such as webhosting.info/webhosts/reports/total_domains/cartikahosting.com to find out trends of the hosting company.
Look for a company that is easily available with helpful customer support. Look for a company that has a good reputation and a growing trend. Of course not all companies are perfect but at least they should be helpful and willing to help. I think that was one of my big problems with Cartikahosting that they were not as helpful and when a problem occurred, they would put the blame on the clients which is not solving the problem but just passing the buck. Look for a company that will not nickle and dime you for everything. Look for a company that will not try to keep pushing you to upgrade. Cartikahosting kept asking us to upgrade and if we did not they would say we were violating their TOS. Once we upgraded, they asked us to upgrade again.
Good luck and hope everyone finds a good web hosting company!

ps- We have received a recent update about Cartika server problem from Cartika themself! See how they even blame their own datacenter. Get used to Cartikahosting blaming others including their own clients for their server issues.

This thread is located at:
cartikaforum.com/showthread.php?p=4954

Here is the message that has just been posted:
***************
Hello,

Our system monitoring software has detected pending disk failures on MSsql2. We will be replacing the disks, 1 at a time, tonight between 6 and 8 PM CT. There is no expected down time and this replacement should be transparent to all users.

We will update this thread when the work is complete.

Dan
CartikaHosting Forum
***************

cartikaforum.com/showthread.php?p=4956

Here is the message that has just been posted:
***************
Hello,

Our datacenter is currently experiencing networking problems, that is even affecting their own sites and servers. They are working on it and it should be resolved soon.

We'll post an update once this is resolved.
All the best,
CartikaHosting Forum
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ch-dan has just created a new thread titled - Scheduled Maintenance - Web15 & MSsql1 RAM Replacement Fri. July 17 10-10:30 PM CT - in the Cartika Network News forum of CartikaHosting Forum, which you have subscribed to.

This thread is located at:
cartikaforum.com/showthread.php?p=4978

Here is the message that has just been posted:
***************
Our system monitoring software has detected pending RAM failures in Web15 and MSsql1.
We will be replacing the suspect RAM tonight between 10 and 11 PM CDT.
We will start with Web15.
When Web15 is completed and operational we will proceed with MSsql1.

The actual downtime should not exceed 5 to 10 minutes for each server.

We will upgrade this thread as work progresses and when it's complete.

Thanks,
Dan
***************

they been in business 2002, so i am guessing they must be doing something right. what kind of website are you looking for JIAM. is it a small site or you planning to host a website with lots of traffic. In the end it all depends on how much you are planning to spend on your web hosting. I personally use chime host (http://www.chimehost.com) and drupal works fine with them.

I have to agree with any negative postings and complaints about Cartikahosting.com. They are just terrible. I used them for a short period of time but their servers have problems and the support from Cartikahosting are not helpful nor knowledgeable. Their price is expensive and the quality of their servers and service is not worth the price at all. I wouldn't use their servers even if they offered it for free. I noticed that I saw many other complaints about cartika hosting and the company spends a lot of their time trying to reply positive comments while they should be spending their time fixing their servers and offering customers valuable services. I think they bought cheap servers. My complaint is just my opinion but I have to warn others about this Cartikahosting company. Just NOT good.