Mapping to cases?
kenwen - July 3, 2009 - 16:33
| Project: | Salesforce |
| Version: | 6.x-2.x-dev |
| Component: | Code |
| Category: | support request |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | closed |
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Description
Hi all,
we want to hook up our webforms to map to salesforce cases but this option isn't available. Any plans to integrate this as we want to use salesforce to manage our customer services queues
cheers :)
Ken
#1
I have not tried it, but the Salesforce Webform Lead Form Integration sounds promising for your use. Not sure if it will do Cases as well.
I will let someone else confirm before closing this ticket, but I'm 99% sure there are no plans for any such integration in this module.
#2
Are Cases a type of SF object? The Salesforce Webform module integrates webform module with this, but since this doesn't support SF types other than 'Campaign', 'Contact', 'Lead', it probably won't help you. See #536388: Support all SF types for more details.
As a workaround for this you can add
<?php$conf['salesforce_api_enabled_objects'] = array('Campaign', 'Contact', 'Lead', 'Case');
?>
to your settings.php file.
#3
Ive just posted a patch that allows administrators to define the Salesforce objects available to Drupal within the admin settings, the patch is here: http://drupal.org/node/476978#comment-1911778
Please have a look, im happy to look at comments / feedback / bugs....
#4
Automatically closed -- issue fixed for 2 weeks with no activity.