I was using the previous version of Sky (which I really like!) and I upgraded to this version (sky-6.x-3.5). When I toggle it as the theme to use, the whole site goes blank including the admin section. This means I have no way of changing it back to the previous version unless I upload the old version and go that longer route.

Through Safari I get a blank page and through Firefox I get this:

Fatal error: Call to undefined function _sky_id_safe() in /herme/web01/b2486/pow.*****/htdocs/themes/sky/block.tpl.php on line 3

The server is running php5. I can paste the php.ini file if needed.

Thanks so much!

Comments

johnnyg1111’s picture

johnnyg1111 commented
Title: Entire Site Goes Blank on update of latest sky-6.x-3.5 » Entire Site Goes Blank on upgrade of latest sky-6.x-3.5
jacine’s picture

jacine
she/her
Location New York
commented
Status: Active » Closed (fixed)

Hi,

There is no sky/block.tpl.php anywhere, it's now located in sky/templates/block.tpl.php, so you are running a merged version of old and new. You need to remove the entire old version theme before attempting to paste over the new version.

So, do that, clear the cache, visit the theme settings page, and you should be good.

:)

smontano’s picture

smontano commented

Hello,
Is there any way to clear the drupal cache without logging in as admin? It seems that clearing the cache is the fix for this but because bad cache is keeping me from logging in, there is no way for me to clear the cache. I have tried using phpmyadmin to empty all the sql cache tables to no avail. I'm worried I might have to rebuild the site from scratch. Any assistance would be greatly appreciated.

Thank you!
Steve
stevemontano@gmail.com

smontano’s picture

smontano commented

Noting the fix for anybody who googles this in the future. In this particular case, my hosting company changed some server settings which conflicted with the update module. Since I couldn't login as admin and get to the administration panel, I had to login to phpMyAdmin and manually disable the update module in the sql database. How to fix referenced here.

http://www.neohide.com/disable-drupal-module-using-phpmyadmin

Best,
Steve

palik’s picture

palik commented

hi

got the same issue

- i've copied sky 3.5 over existing 2.x folder and got error,
- i've deleted all files from sky folder and then copied only 3.5 files - got wsod (white screen of death),
- after going to phpmyadmin and:

TRUNCATE `elnet_cache` ;
TRUNCATE `elnet_cache_block` ;
TRUNCATE `elnet_cache_content` ;
TRUNCATE `elnet_cache_filter` ;
TRUNCATE `elnet_cache_form` ;
TRUNCATE `elnet_cache_menu` ;
TRUNCATE `elnet_cache_page` ;
TRUNCATE `elnet_cache_update` ;
TRUNCATE `elnet_cache_views` ;
TRUNCATE `elnet_cache_views_data` ;

it worked like a charm - of course changr elnet_ to your table prefix,

thx for this theme - it is very nice.