When people are renewing their memberships they are getting an error related to adding their Drupal.org user ID to their profile.

CommentFileSizeAuthor
#8 DrupalAssociationExternalIDAlreadyExists.jpg47.31 KBdecibel.places
#2 ado-2.png37.92 KBkeith.smith
#1 ado-error.png33.74 KBkeith.smith
ado-error.png33.74 KBAmazon

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keith.smith’s picture

keith.smith commented
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new ado-error.png33.74 KB

This recently happened to me, and I captured a screenshot.

keith.smith’s picture

keith.smith commented
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new ado-2.png37.92 KB

Bump.

I feel very guilty by not being able to renew my membership. I just tried again, to no avail.

Amazon’s picture

Amazon commented

Hi Keith, I saw you do that.

I'll take a look. I have to figure out why the external identifier is conflicting on re-submission.

Thanks,
Kieran

bessone’s picture

bessone commented

Same problem for me, so i can't renew my memebership.

No news about that?

Thanks

Ciao
BES

keith.smith’s picture

keith.smith commented

I'm feeling guiltier by the minute. Can I just mail someone a check?

keith.smith’s picture

keith.smith commented

Actually, I just bought an organizational membership for my company, which makes me feel less guilty.

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented
Title: CiviCRM: "External ID already exists in Database." when renewing association memberships » External ID already exists in Database

I am changing the title because, as per #568852: Still getting "External ID already exists in Database", it seems the error happens also when a user tries to register to the Drupal Association.

decibel.places’s picture

decibel.places commented
StatusFileSize
new DrupalAssociationExternalIDAlreadyExists.jpg47.31 KB

I am getting this error when attempting to create a first-time membership (not a renewal) at Drupal Association - I have been asked by KiamLaLuno to post on this thread.

I've reported this before, specifically to Kieran as well

Trying to create an individual membership, I get the error: External ID already exists in Database.

at URL http://association.drupal.org/civicrm/contribute/transact

my uid is 58977

I do not find my listing in the members database

uname: decibel.places, signed in as decibel.places@drupal.org

kurund’s picture

kurund commented

Looks like a bug in CiviCRM, hence filed: http://issues.civicrm.org/jira/browse/CRM-5094

deviantintegral’s picture

deviantintegral commented
Status: Active » Fixed

I've applied the patch from #9 to the stage site, and it seems to fix the issue. @decibel.places, I'll post here when we've updated the live site so you can try to register again, if you haven't all ready done it.

decibel.places’s picture

decibel.places commented

I was able to process the individual membership payment form with no problems - thanks

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

Project: Drupal.org infrastructure » Drupal Association Project(s)
Component: association.drupal.org » Other