Roles aren't being assigned.

Hi,

I am also facing the same problem. Though order status is completed after successful payment, the roles are not assigned as defined in feature of the product. !!???

Have you got any luck ??

Few posts in http://ubercart.org states workflow-ng needs to be set. But I think with UC 2 and drupal 6 it is not needed. UC 2 will assign a role to user when order status is complete. Isn't it??

I am experiencing the same problem - the Role is not being assigned after I complete a order/checkout/payment transaction.

The Ubercart site has the procedure given here : http://www.ubercart.org/docs/user/10967/selling_site_access_role_assignm...

However, when I am on Administer -> Store Configuration -> Configuration -> Product Settings -> Product Features page, under the Role Assignment Settings, I do not see any "Order Status" drop down. I am assuming the documentation has older screen image.

Any idea if one has to add specific conditional actions in order that the Role Assignment is done upon purchase?

On the Product configuration page, if the product is shippable, then the Role Assignment does not happen.

I guess that makes sense - the Role Assignment is supposed to happen for Site Access kind of product purchases.

When I removed the checkbox for the product is shippable, and completed the transaction, the role was assigned automagically properly.

I hope this helps others facing same problem.

We normally handle support requests on the Ubercart forums, but this issue needs some particular clarification.

In Ubercart 2.x, the roles and file downloads are granted through a Conditional Actions predicate. By default, this happens when the order is updated, and the new order status is "Completed". Additionally, if an order is not shippable, and payment is completed when the order is made, it is automatically updated to the "Completed" status. Otherwise, you need to set the order to completed when the shipment is made.

That works for the most common situations. It sounds like it's not doing what it's supposed to for some of you, so review how the Conditional Actions are set up and that they make sense. I have to caution you not to grant files or roles on the "Payment received" status because that can happen before a user is created for anonymous customers, and that means they don't get what they paid for.

There's a patch to change the default configuration of the conditional actions at #479836: Roles and File Downloads Not Being Assigned for Anonymous Checkouts, so I think this should be considered a duplicate issue.