I am getting a WSOD after using either PHPMyAdmin or Backup and Migrate trying to bring my production site database back into my local test site. I have spent hours trying to diagnose the problem (which does not exist on the production site) and finally loaded up DTools. However, after getting a WSOD, wsod_emergency.php (with the proper path, of course) refuses to run.
Help!

Comments

kenorb’s picture

kenorb commented

What do you mean refuse, what's the message? Page not found, white screen, 'n/a' message, Internal Error, or what?
Maybe some php extention missing. Compare php.ini configuration and check apache error logs.

nstrassner’s picture

nstrassner commented

No message at all, just would not run.
That said, I have fixed the problem that caused the WSOD.

I got a 'problem loading page' on the tab and a "The connection has timed out.. The server at www.localhost.com is taking too long to respond" error from Firefox.

My original problem of not being able to restore a remote database to a local one was fixed by turning off all caching. I'm not sure why the WSOD php code would not run.

kenorb’s picture

kenorb commented

- Do you using administerusersbyrole module? There was some bug causing time out on Windows machines
- Are you trying to configure on Windows? Try WAMP, instead of other XAMPP or whatever.
- Which web browser do you using? Try http://localhost instead of localhost, so you will not confuse web browser for looking for some localhost domains. Try Firefox or Chrome
- Check your hosts file if you have localhost in this file, or try instead 127.0.0.1
- Check if you have opened 80 port, by running: telnet 127.0.0.1 80 - there could be conflict with Skype, then close the Skype
- test your apache configuration by simply going to http://localhost/INSTALL.txt - tell me if that works
Tell me what worked.

kenorb’s picture

kenorb commented

Have you fixed it?

kenorb’s picture

kenorb commented
Status: Active » Postponed (maintainer needs more info)
tim-drupal’s picture

tim-drupal commented
Status: Postponed (maintainer needs more info) » Active

Hi there,

I have a similar problem.

I've installed dtools module 6.x-1.1-rc1, but it doesn't show in admin/build/modules.

I've tried then the emergency solution described in the README.txt of the module:
http://localhost/sites/all/modules/dtools/wsod/wsod_emergency.php didn't work, always stuck with a "page not found" error,
nor did http://localhost/crim_ertim/sites/all/modules/dtools/wsod/wsod_emergency... link.

Info on my installation:

- I'm not using Administer Users by Role module,
- XAMPP up and running on windows,
- Firefox browser

Am I missing something?

Thanks’ a lot.

kenorb’s picture

kenorb commented

tim-drupal:
If you have "page not found" error, you have wrong path. You need to make sure that path is correct. Go to file manager and check if you have this file in: sites/all/modules/dtools/wsod/
Check as well other path in your html source, if it's sites/all or something else.

kenorb’s picture

kenorb commented

test

tim-drupal’s picture

tim-drupal commented
Priority: Critical » Normal
Status: Active » Fixed

Thanks' a lot. It was indeed a path problem. I checked it when the problem appeared first, but wasn’t in the correct drupal installation tree. Oops my mistake!

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.