By darkmason on

I have two problems, the first is that emails are not being sent to new users so they dont get passwords. I have cron.php running. What else could be causing the problem?

Also... Is there any way of changing the "not authorised" page, so anonymous users could see a certain page of infomation?

thanks, liam

Comments

GustavoMelo’s picture

GustavoMelo commented

but the "request new password" was working...

changing the welcome Email body in ?q=admin/system/modules/user somehow fixed the problem... it won't hurt to try the same...

alienation’s picture

alienation commented

Hey all,

I'm having the same problem. For general public, this makes the site essentially useless! Any idea why this is happening? Please help..

Walt Esquivel’s picture

Walt Esquivel commented

Hi,

I can log into my new web site at http://wellnesscorps.com using my administrative user ID & password as well as the Drupal.org user ID & password, but for some reason, when I do a test registration and go through the registration process at my web site, the new user ID I've just created as a test and its new password are NOT being sent to the email account I've designated during the test registration process.

I've tried three different email accounts, thinking surely one of them would receive an email with my newly created user ID and new password, which would then allow me to log in as a user to my http://wellnesscorps.com web site, but no luck.

Any assistance greatly appreciated. I even entered an extra line in the "welcome email" portion through my admin account, as suggested above, to see if this would do the trick, but again, no luck.

Sincerely,
MarineOne

sepeck’s picture

sepeck commented

Check your SMTP settings in the php.ini file on the server. Make sure that you can send email through the smtp server. This appears to be a more basic problem then Drupal.
-sp
---------
Test site...always start with a test site.

-Steven Peck
---------
Test site, always start with a test site.
Drupal Best Practices Guide

dietcoke’s picture

dietcoke commented

Can we set with an email account served on other server from the server which runs Drupal?

For example, I want to send emails with my xxx@mac.com account. Is it possible on Drupal? I remember phpBB can do it.

Thanks!

sepeck’s picture

sepeck commented

You set the sending email address in adminsiter/settings-email address. Drupal sends out SMTP email. It does not use a POP account to send email.

-sp
---------
Test site...always start with a test site.
Drupal Best Practices Guide

-Steven Peck
---------
Test site, always start with a test site.
Drupal Best Practices Guide

spyjournal’s picture

spyjournal commented

we could not get emails to work - either new users or request a password emails - while we had the drupal site on a different server with a different ip address to the mail server.
we came to this thread looking for help!
Once we shifted the drupal sites to the same server as the mail it appears to work correctly.

sepeck’s picture

sepeck commented

in that case, the original server was not permitted to relay through the smtp server and probably would have had to have had the IP Address allowed.

-sp
---------
Drupal Best Practices Guide - My stuff Black Mountain

-Steven Peck
---------
Test site, always start with a test site.
Drupal Best Practices Guide

ramdak5000@www.drupal.org’s picture

ramdak5000@www.drupal.org commented

See http://drupal.org/node/17603

I tried pasting the code in that thread into a php node type and it returned the message 'Success', but the email function still doesn't work when adding/registering new users

Even now, when I click on create content> submit contact, I get a message at the top that says 'invalid email address'. Not sure if this is the same problem or something different. Haven't figured it out.

This issue will become critical when the site goes live in two to three weeks.

hpuckett’s picture

hpuckett commented

am sure you resolved (given time since last post) for your environment. maybe put your solution out here?

found myself that linux /etc/hosts had same alias for multiple ipaddresses, and the hostname established from command-mode (don't ask) was being picked up from the first entry (which was the wrong entry).

pmanzano’s picture

pmanzano commented

I had the same problem with Drupal not emailing out passwords to newly registered users. My web host doesn't allow for php.ini access. So, I checked the settings I could control under my Control Panel. I found that my FormMail cgi script was by default disabled for all my sites. I assume my web host does this to limit spam emails. I simply enabled FormMail for my Drupal-enabled site and, in my case, password emailing for Drupal accounts started to work!

I hope this possible solution helps for some of you. It did for me.

tingtong’s picture

tingtong commented

I use H-Sphere Control Panel and don't know where to find FormMail, my Drupal can't send out email for new registered users.

Please help!

ck2069’s picture

ck2069 commented

Got the same problem...

For the first time the users created was getting their emails with the passwords... but now suddenly the emails are not sendt anymore, or they are lost...

Made a user a day ago with no problems but from last night and now all users made (both from my guests and my test users) will not get their emails anymore

I also use H-Sphere and couldn't find anything there to help me out...

tingtong’s picture

tingtong commented

My problem solved after contacting my web hosting company. They do some setting for me.