Please see here:
http://www.ubercart.org/issue/9519/ups_shipping_custom_packaging_dimensi...

Since UPS does not require product dimensions to return a quote, I think it is a bug to require them on the product form. When we actually ship the packages through UPS we do not enter any dimensions, so why must we enter them here?

Comments

Island Usurper’s picture

Island Usurper commented
Status: Active » Closed (works as designed)

With the XML tool, the length, width, and height fields are required in some circumstances:

Required if Packaging Type in not Letter, Express Tube, or Express Box; Required for GB to GB and Poland to Poland shipments

—UPS OnLine Tools Rates and Service Selection XML Tool Developers Guide

The module only requires them if the package type is "Custom packaging". That's the default because that's what most people want.

adamo’s picture

adamo commented

I don't doubt that the guide says this, but:
I am using "Custom packaging" and I am NOT supplying dimensions, and the weight quote that I get back from UPS is exactly the same as the quote I get when I use the shipping calculator on the UPS website (https://wwwapps.ups.com/ctc/request) (which does not even prompt for dimensions). In other words, UPS is returning valid rates without me needing to supply dimensions. Perhaps the documentation is incorrect.

j.mead’s picture

j.mead commented
Version: 6.x-2.x-dev » 6.x-2.4

Sorry for dragging up the past on this, but after upgrading to UC 2.4 editing a product throws the error that dimensions are required with "customer supplied packaging". After having populated my site with 1000+ items since Nov. without using dimensions, the task of entering in even a default 1x1x1 dimension is a huge time sink.

All my UPS shipments prior to the 2.4 upgrade were valid within acceptable parameters, and I would prefer to not have to hack the modules to allow me to continue using UPS without dimensions. Making the default acknowledges the popularity of this option, esp. as it works with the cheapest options (ie. ground), but there are many instances where configuring exact dimensions is not possible for store owners.

Scouring the old posts here and on the UC forums brought up many instances of issues that this may help to solve, and though the UPS settings themselves may have changed I do remember seeing at least one instance where Lyle or TR acknowledged that dimensions aren't needed for returning quotes.

Can we at least consider making the dimensions an option, even if we need to warn that it might affect rates for some instances?

I'm wondering if this patch here for the lost dimensions problem (http://drupal.org/node/685698#comment-3366822) might allow for the error to be avoided?

drupalprojects’s picture

drupalprojects commented

See this issue: #899432: Ability to set default package type for UC_UPS
Hope that helps