I've installed the module (on the latest version of drupal 6 along with the latest version of JS-Kit Echo 2.3 module) and when I navigate on a node page where I have activated the comments, the page will quickly load and then it will blank out to a white page, and it will continue loading forever.

I have turned OFF ALL performance settings (caching, aggregating css or js) but it still all I get is this white empty page.

When I turn the module off and include the suggested script from js-kit website, and then I visit the page, then it works ok and I can comment, moderate etc...

Has this got to do with anything new with JS-kit recently discontinuing their free plan...? I'm trying to make it work with their Live account, so I have already registered with them.

I know, I haven't provided a lot of information for debugging but I am wondering what else might be of value to you.

Thanks.

Comments

rehos’s picture

rehos commented
Title: JS-Kit Echo widget doesn't show up » White screen of death :)
Status: Postponed (maintainer needs more info) » Needs review

I can only reproduce this when I enter the domain incorrectly (i.e. not according to JS-Kit specification) on the administration page of this module.

If your website is for example http://www.example.com then you have to enter example.com in the domain field on the administration page.

I hope this will help you. Please give me feedback.

Robin

stratosgear’s picture

stratosgear commented
Status: Active » Needs review

Hi Robin,

The domain name that you mention, seems to me, to be optional. In any case, the domain name registered with JS-kit is everdune.com (to continue your example), the actual site runs at http://everdune.com and the content of the domain field, on the administration page, is everdune.com. Still same problem, with or without the domain name.

It's really frustrating... I've spend the better part of the day trying to figure it out. The thing is that I got no feedback on what's wrong so there is no handle for me to try something else.

Please disregard the issue, as I decided to continue with drupal comments, for now. As long as nobody else gets hit by it...

Thanks,

Stratos

rehos’s picture

rehos commented
Title: JS-Kit Echo widget doesn't show up » White screen of death :)

I'am more then willing to solve this problem, but unfortunately I cannot reproduce the problem. When the JS-Kit javascript runs I'am out of control. The only option to debug this problem is to download the comments.js script from Js-Kit and add more feedback to it, and load it from your own site.

Robin

rehos’s picture

rehos commented
Title: White screen of death :) » JS-Kit Echo widget doesn't show up
Status: Needs review » Postponed (maintainer needs more info)
stratosgear’s picture

stratosgear commented
Title: White screen of death :) » JS-Kit Echo widget doesn't show up

Robin,

I'd hate to leave you waiting for an answer. As I mentioned I moved on, implementing a solution with Drupal comments and the fivestarextra module for comments voting. I've also figured that the only way to debug it was to download the js script and work from there, but I didn't get that far.

As long as no other has a problem, I do not see why we should go for a wild goose chase. If someone else, later, gets the same problem, at least he'll know how to proceed, debug and find out why it fails.

Thanks for your quick reply and help though.

rehos’s picture

rehos commented
Title: White screen of death :) » JS-Kit Echo widget doesn't show up in some rare cases
Status: Needs review » Postponed (maintainer needs more info)
rehos’s picture

rehos commented
Priority: Normal » Minor
rehos’s picture

rehos commented

Please make sure that before you subscribe to this issue that you have read the answer to FAQ Echo is not appearing for some users on the JS-Kit Community Wiki.

Quoted 2009/09/07:

Ensure that affected users are using IE6, IE7 or the lastest versions of Firefox, Safari, Chrome or Opera.

Ensure you are not using diacritics, international characters (like ø) or spaces in your URLs. These are unreliable and tend to sometimes cause the comment system to not display.

rehos’s picture

rehos commented
Category: bug » support
Status: Postponed (maintainer needs more info) » Closed (fixed)

If the div tag for the JS-Kit Echo widget isn't rendered properly by the theme (i.e. isn't included in the generated html), the javascript from JS-Kit will run infinitely.

elgreg’s picture

elgreg commented

That last comment saved me - turns out the

for jskit wasn't being printed on the page (or was being themed onto another page by the paging module).