When a user signs up, they are not receiving the confirmation emails. Is there any log that the module rights to, or is there a way I can set it up to do logging so I can figure out what's going wrong?

Comments

dww’s picture

dww
we/he/they
commented
Category: bug » support
Status: Active » Fixed

Yes. You can install the devel module and there's an option for it to write all emails to the watchdog log instead of trying to send them.

You should also make sure your site is configured to send *any* emails -- e.g. do password reset emails work?

Are you sure the node the user is signing up for is configured to send confirmation emails?

Did you change the site-wide defaults and assume that that's going to retroactively change the per-node settings on all your existing nodes?

I know the module itself works, so this isn't a bug, but a support request about some misconfiguration on your site. I'm assuming one of the above questions will lead you to fixing the problem yourself. If not, you can set this back to active with a lot more detail about how to reproduce your problem, how your site is configured, etc.

fireman137’s picture

fireman137 commented

Do you know where it generates it's "from" address? I finally found someone at my ISP who could talk sensibly, and he saw the return address and said that's why it was getting marked as spam. The return path starts with "_www@".

fireman137’s picture

fireman137 commented
Status: Fixed » Active

The devel module may be able to write the messages to a log and not send them, but I need to know what happens once a message is sent and if it's bounced back. I know for a fact a certain ISP is bouncing my Signup confirmation emails back, but without the headers of a bounced message they won't unblock my IP. I know with PHP you can specify a bounce address, I'm just looking for where I can insert that into the signup module's code.

duaelfr’s picture

duaelfr
he/him
Primary language French
Location Montpellier, France
commented
Status: Active » Closed (won't fix)

This version of Signup is not supported anymore. The issue is closed for this reason.
Please upgrade to a supported version and feel free to reopen the issue on the new version if applicable.

This issue has been automagically closed by a script.

simon georges’s picture

simon georges commented
Status: Closed (won't fix) » Active

Reverting recent closing.