Help Desk system

I would like to apologize for my computer un-savyness. I downloaded the module and read all the documentation, but it still does not make sense to me. How do I make a support ticket like system with this module? Unfortunately, I can't just use one of the easier, less customizable modules like Help Desk because I'm running on Drupal 5.19.

The design I want is simple: I want the user to be able to open a case that no one else can see except the people that are allowed to answer questions. On one of the pages, I want a table that just has basic information like the the date it was opened, the subject, whether they read or not, the open/closed status, the date it was answered, an option to view the case, and the option to reopen a closed case. Whether or not all these options are available isn't important, I just don't want them to be confused by having things showing up like what project it belongs to and stuff. On top of that, I would rather have cases be called tickets.

Is this module capable of doing this? Would a non-programmer like myself be able to do it?

Thanks in advance,
Absentia