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| Project: | Case Tracker |
| Version: | 5.x-1.3 |
| Component: | User interface |
| Category: | support request |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | closed (fixed) |
Issue Summary
I would like to apologize for my computer un-savyness. I downloaded the module and read all the documentation, but it still does not make sense to me. How do I make a support ticket like system with this module? Unfortunately, I can't just use one of the easier, less customizable modules like Help Desk because I'm running on Drupal 5.19.
The design I want is simple: I want the user to be able to open a case that no one else can see except the people that are allowed to answer questions. On one of the pages, I want a table that just has basic information like the the date it was opened, the subject, whether they read or not, the open/closed status, the date it was answered, an option to view the case, and the option to reopen a closed case. Whether or not all these options are available isn't important, I just don't want them to be confused by having things showing up like what project it belongs to and stuff. On top of that, I would rather have cases be called tickets.
Is this module capable of doing this? Would a non-programmer like myself be able to do it?
Thanks in advance,
Absentia
Comments
#1
Setting this ticket to closed.
The short answer is that you'll need a good deal of Drupal site-building skill and probably some programming chops to do this. As you seem to sense, Case Tracker would serve as a part of such a system but it's not designed to do this specifically.
#2
CT does this. Most of what you want can be done without CT, but CT just makes it easier. And harder, in some respects.
CT does most of this. Read status, no, although that might be done with a combination of Rules and CCK.
Most, if not all, of that can be hidden by changing the Views and using the Path module.
Also done by changing the Views, modifying your Menus, and possibly using String Overrides. I've just spent a couple days "dumbing down" CT to do just what you're looking for (or were six months ago). There are still some things that just don't feel right to me, but, unfortunately, there is no other module that compares in its flexibility.