Hi there

I have sent out two newsletters now and when I look on the Statistics page NO stats are avaialble - it simply says "No newsletters available"

Not all sure why this is as I have already created and sent out 2 copies.

Any help would be appreciated

CommentFileSizeAuthor
#2 newsletters.jpg45.17 KBmcjudd

Comments

Docc’s picture

Docc commented

You sure the newsletters have been send? check the status under admin/content/simplenews/sent

mcjudd’s picture

mcjudd commented
Title: ... no stats are avaialble » ... no stats are avaialbleSimpleSi
StatusFileSize
new newsletters.jpg45.17 KB

Hi there

Well yes I know over 1,000 have been sent. I have feedback, read receipts etc. However, when I follow the path you suggest under the Sent column there is an icon saying "Currently sending by cron" Why is this as as they all got sent 3 days ago ! - see screen dump

Any help appreciated

Docc’s picture

Docc commented
Status: Active » Closed (fixed)

WEll this is a simplenews issue.
But as it says, cron is still sending. Do a few manual cron request to finish the sending.
If you need more help goto the simplenews issue quue

pixelsweatshop’s picture

pixelsweatshop commented

Having the same issue. emails sent. ran cron a few extra times to make sure. Still says "Currently sending by cron". No stats.

pixelsweatshop’s picture

pixelsweatshop commented
Status: Closed (fixed) » Active

I have send another round of newsletters this month and the stats are showing for this batch. I ran cron manually, sending 200 emails at a time (total 1200 subscriptions). Last time i allowed cron to send them automatically at it's scheduled 3 hour interval (taking a whole day to send them all). Would the fact that last months newsletter didn't have any stats have to do with the fact that not all of the emails in the queue were sent before users began opening it and clicking through?

dilanke.kumara’s picture

dilanke.kumara commented

I also got this issue when I was try to send newsletters using this modules.All the mails sent to the mail addresses,but the system already showed the sent status as " Currently sending by cron ".And also the statistics page displayed as " No statistics available ".Then I checked the database tables for the statistics.All the table are full fill with the data.Open rate,CTR,Sent values are fully complete in the tables.Then I checked lot of drupal issues to fixed this one.I found a solution.But it's only a workaround.In that solution they mentioned to change a sql query to complete this issue.They mentioned to changed the simplenews_newsletters table s_status value to 2.I did according to this.Oh..Sent status become sent and all the statistics available in the statistics page.But this is not a correct way to do this because this s_status value comes from the node table.If we changed this it can effect to other node types too.Then I checked the s_status by creating pages using seperate node types.I got the point.The page i created using newsletter issue node type remains with the s_status value 2.Then I created a newsletter using newsletter issue node type and send it to some email addresses.Oh..It works well statistics displayed on the page.
The issue is well solved and gave the results as i hoped.

weseze’s picture

weseze commented
Status: Active » Closed (fixed)