Not working...heh [#578506]

Apologies for the non-descriptive title, but I dont really have any more details to explain it better.

Uploaded everything into the correct locations (including the jgrowl files), private messages are just opertaing as they were before with no javascript popups, no differnce at all.

cleared cache etc, and other javascript modules are working fine so not a browser issue.

any ideas?

Comments

Comment #1

tpainton commented 17 September 2009 at 22:18

Yea.. sorry not working for me either. I went through all the threads here.. Got the files in the right spot. I don't get a popup.

Comment #2

problue solutions

Northern Ireland

commented 19 September 2009 at 04:44

I'm assuming theres a conflict with another module, as it's obviously working for others, i'd like to help by trying to pinpoint the problem but my site is a live production site with quite a few modules so that makes it impossible unfortunately.

Is there any other info we could provide or any steps we can take to try and identify the problem?

Comment #3

tpainton commented 21 September 2009 at 23:50

Are you using live update? That's one I suspected.. have not disabled it as I need it.

Comment #4

problue solutions

Northern Ireland

commented 22 September 2009 at 01:29

no, not using live update module.

I'd like to stress to the developer of the module that I have followed all steps exactly as described when installing, I've been developing drupal sites for quite a while now and I'm technically minded enough to ensure I havent missed any steps, and done everything correctly.

I say this because I know developers have a tendency to assume silly mistakes by inexperienced users, and rightly so in a lot of cases. In this case however there is a genuine issue :)

As i said before, if there is anything I can do to narrow down the possible cause let me know.

Just to be clear, the issue is that the module has no effect whatsoever, private messages behave exactly as they did before installing the module, with no javascript popups. All other javascript modules on my site are functioning correctly which indicates the problem is limited to this module.

Comment #5

Dave.Ingram commented 29 September 2009 at 17:44

If you're familiar with Firebug, open up the console and see if the JS is being loaded and if it's making any AJAX calls as it's supposed to be. If you're not familiar with Firebug, I highly recommend you become familiar with Firebug. :). Also look for any errors. If there's a conflict with other modules, you'll most likely be getting some errors in Firebug