I have followed all the suggestions at http://drupal.org/node/549834

I have made sure that port 80 is open and that the http://updates.drupal.org IP 140.211.166.6 is not blacklisted (BH says they do not whitelist)

I made a fresh install of D 6.13 with and update fails, even when the ONLY modules enabled are dblog and update

Could it be a problem with my IP 69.89.31.246 - I have heard that Malwarebytes Anti Malware blocks it and hosts-file.net lists problems with 70 other domains on the IP http://hosts-file.net/?s=69.89.31.246

I'm planning to dump BH - but in the meantime - WTF is the problem?

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Comments

decibel.places’s picture

Title: upodate fails at BlueHost - "Unable to fetch any information about available new releases and updates." » update fails at BlueHost - "Unable to fetch any information about available new releases and updates."

correcting Issue title typo

decibel.places’s picture

updated to 6.14, still same problem

dww’s picture

Status: Active » Closed (duplicate)
decibel.places’s picture

the problem is that these threads do not provide solutions - people just say the problem goes away mysteriously - I suspect changes in server settings - but my concern/question is could it be a "blacklisting" by the Drupal server for certain shared IPs? I have been planning to dump Bluehost and this will just hasten that.

nnewton’s picture

Status: Closed (duplicate) » Active

Removing this from duplicate. A lot of these issues need to be dealt with individually.

@decibel: If you could post the IP I'll see what is going on. Thanks for the report.

decibel.places’s picture

thank you for your attention Narayan - I think more people than we know have this kind of issue - but their hosting co fixes the blacklisting and it goes away

I stated in the OP

Could it be a problem with my IP 69.89.31.246 - I have heard that Malwarebytes Anti Malware blocks it and hosts-file.net lists problems with 70 other domains on the IP http://hosts-file.net/?s=69.89.31.246

but hosts-file.net now reports 81 suspicious domains in my IP range

nnewton’s picture

Status: Active » Needs review

I found your IP on www4 and unblocked it. Can you please try again. Thanks.

-N

decibel.places’s picture

Status: Needs review » Fixed

yes, update is working on my site and the BlueHost test site - but I am not familiar with "www4" and I tried to Google it - what is "www4"?

decibel.places’s picture

Ok, I got the skinny from Narayan.

The main issue may have been a buggy Drupal release several versions back that creates too many requests to the update server and causes the domain to be blocked. The current releases are fine.

"www4" is a web node accessed through a load-balancer node. nobody accesses it directly - probably the reason why some of my update requests went through and others didn't. This is actually beginning to make sense.

the solution? Keep your code up to date.

(haha - but what if you can't connect to the update server, you ask? well, you can tell if you are using the latest version of core which includes the update module, just check the front page of d.o.)

Narayan advised me:

...if this happens to someone they need to contact us. There is nothing a user can do about this except make sure they keep upgraded so they don't get stuck with an old version that has this bug.

Contact the Drupal Infrastructure team. http://drupal.org/project/issues/infrastructure

Edited by dww: since we're editing this comment instead of reading the follow-up, I removed the email address. Contact the infra team via issues if you actually want something done -- email is where requests go to get lost and die. ;)

dww’s picture

Re: However, I'm not sure how to reach the Drupal Infrastructure team

http://drupal.org/project/issues/infrastructure

oliverstoney’s picture

Our server has not been able to update since 6.14 was installed. How do you get your server unbanned for updates?

decibel.places’s picture

If you have tried everything else - file an issue with the Drupal Infrastructure team, be sure to include your site's domain and/or IP

http://drupal.org/project/issues/infrastructure

My IP was banned on one node, so some update information was displayed and others failed - and different info was displayed each time - now it is updating fine after the block was removed.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.