support 6.x-1.2-rc1

The latest release of the Support Ticketing System adds a number of popular user requested features, including graphical charting of ticket statistics, the ability to auto-assign newly created tickets, and improved email attachment processing. Read on a for a complete list of new features and bug fixes.

New features:

• add basic reporting functionality using Google's chart API, dependent on the chart module
  #565018: Stats + Reporting
• display per-user statistics in user profiles
  #544826: Count reported tickets per user
• allow subscription of other users during ticket creation
  #377708: Make it possible to subscribe other users at ticket creation.
• add ability to auto-assign tickets to a specific user on creation, globally and/or per-client
  #511940: Provide option to auto-assign new tickets to configurable user
• add links to attachments in notification emails
  #542936: Link to attachments in notification email
• display 'post new support ticket' on ticket listings
  #515760: Add "Post new Support ticket" link to each client's ticket overview
• provide interface for moving ticket to be an update of another ticket
  #525180: Move ticket
• only add [##:HEX] to emails sent for integrated clients
  #531138: Remove [##:HEXCODE] from mails
• export assigned_username and assigned_realname
  #573768: Recover the field 'Assigned to' in the mail
• add update_realname token for displaying a user's real name in ticket notifications, based on patch by roball.
  #515982: New E-mail token "!update_realname"

Bug fixes:

• improve attachment handling for non-english characters
  #542802: Non-english filenames in attachments displayed incorrectly
• properly document configuration of allowed domains
  #580132: Blank allowed domains do not work as advised
• don't show support admin menus unless user has 'administer support' permissions
  #571600: Can't get rid of "Support ticketing system" menu in Navigation
• fix formatting for supressed notifications
  #579648: poorly formatted notification text
• declare dependency on upload module
  #531074: attachments via email
• initialize $output variable
  #544202: hook_help undefined variable error on all pages but two
• fix typo, Prioriy -> Priority. Patch thanks to niebegeg.net.
  #536398: Fix typo in string "Priority" in support.user.inc
• add missing calls to t() to better support translations
  #534178: Please use t() macro for automatic message (change status/owner/etc)
• properly save attachments sent via integrated email
  #531074: attachments via email

The ongoing development of this module is sponsored by Tag1 Consulting, Inc..