Currently after entering in an email address for attendees, the next screen lists the attendees and the message "We already have contact information for this attendee in our system. Attending: *[event node name date and time]"
This message is confusing to users because it almost suggests that they are already signed up for the event that they are trying to signup for and user may abandon the signup process.
Better language would be "We have matched the provided email address with the following record in our system [username]. Please continue to the next step to complete your signup for [event name data and time]" [previous step] [next step] "Please note: Your signup is not complete until you finish the checkout process."
Comments
Comment #1
gregglesI agree that could be confusing - the proposed text seems good but also feels like it reminds them one too many times that they need to complete the process.
Regarding making it customizable - it should be already via the t() function though I know that's not always fun. It's also possible to change it via a hook_form_alter. So, I'm changing this to just be about improving the help text since it's already customizable in the standard ways that Drupal text is customizable.
Comment #2
ezra-g commentedAs a default, how about:
"This person plans to attend"
Example text from similar situations such as airline/train/bus reservations would be useful for comparison.
Comment #3
ezra-g commentedMarking as needs review.
Comment #4
GregoryHeller commented@ezra-g: I think that text could work, my concern still stands that upon seeing that message, the user could assume their registration is complete.
Comment #5
ezra-g commentedIn that case how about "Registering for:"?
Should this be configurable for different use cases?
Comment #6
ezra-g commentedThis is now committed.