I have been using this module for quite a while. My user database is around 15,000. Now, all of sudden, when I try to export, I get an HTTP 500 error after about 100 secs. My hosting service looked at logs at says it looks like a timeout.

I added the following statement to the PHP 5 settings area in the htaccess file:
# New settings:
php_value max_execution_time 180 #seconds

Didn't seem to do anything.

This is a critical problem for us, because once a week we need to identify new users to our site in order to contact them.

Thanks

Comments

kbahey’s picture

kbahey commented
Priority: Critical » Normal

I know of a site that has 20,000 users and used this module without the time issue. However, they are on a fast well configured dedicated server, not shared hosting or any of that.

When you check under /admin/logs/status/php, does it show that the 180 seconds are in effect? Have you tried a higher value, like 240 for example?

dwdusharme’s picture

dwdusharme commented

It isn't just the number of users but also how many fields. We have a lot of additional fields, so that problem adds to the time.
In any case, I did some spooking around and found someone who had a similar problem with a different drupal module. They fixed problem by adding:
ini_set('max_execution_time', '150');

To the settings.php file
I did that and that fixed the problem

Thanks

dwdusharme’s picture

dwdusharme commented
Status: Active » Closed (fixed)