gmail replying to user instead reply-to email
Janam - October 11, 2009 - 20:03
| Project: | Mail Comment |
| Version: | 6.x-1.0-beta4 |
| Component: | User interface |
| Category: | support request |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | postponed (maintainer needs more info) |
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Description
Mail2web works really well with thunderbird and webmail servers. But most of my users use gmail or google apps and it doesn't play too well with mail2web. When a user clicks on reply in the gmail interface, the reply field gets populated with the sender's email instead of the server's email.
So eg, user1@example.com posts something. user 2 receives a notification in gmail, with
from: user1@example.com
reply-to: forum@example.com
When user 2 clicks on reply, the reply field gets populated with user1@example instead of forum@example.com.
Any help
#1
Subscribing.
#2
It would be useful to see the full headers of mail sent from your site (with personal data like domains stripped out) to see whether the module is at fault, Google is at fault, or you have some other module on your site that is setting some mail headers that are causing the problem.
#3
This is more than likely a known "issue" with gmail - I've put in similar from/reply-to fixes for the forward module and drupals contact module - http://drupal.org/node/366926 which work - but even with those the behavior on gmail is still wrong - it seems to ignore the reply-to.....
#4
Switch to mailcomment project. Mail2web is now known as "mailcomment" due to a trademark issue with the name mail2web.
#5
On admin/messaging/notifications what is the setting for Notifications Sender?
I don't have the problem you describe on sites where I use either the "No one" or "User name, site data" fields.
#6
I'm using "full user data". Might that be the issue?
#7
Yes, I think that is probably the issue. I suggest trying out "User name, site data" or "No one" and see if either of those work.