Bad experience with Binserver - warning to others

My experience with Binserver

I posted in late September my project for bid on Elance. I invited several programmers in order to get the best for the job. One of them was Binserver. Communications with Binserver had been okay in the start, perhaps a little dull on their part - I excused them because they might were busy with other jobs.

I asked several times whether they would be able to complete my site within a month, they themselves had suggested - I was told this was not a problem at all. I wanted the project done as a full escrow project - where the payment should decline in the end, when I and they are happy. The reason for this was that I repeatedly experienced poor communication and misunderstandings during other and this project.

The 5th October I assign Binserver my project on Elance. Then I heard nothing from them for several days - despite many emails, instant messages and even phone calls to their office. They never answer their phone, but you can leave message, and they say they will return to you quickly. They do so not always, and I've never experienced something similar when I've had to fight and beg for information and communication between a provider and me.

Finally, I got some little information from Binserver. It will now take Binserver 2 months to finish my project and they will split the project into financial milestone. So the payment and deadline suddenly changed after awarding them my project. I react immediately to this and ask why they are proposing an entirely different contract than the one we have talked about for my project. Again, it took several days without reply, where I was calling and writing to get some answers. If you luckily reach a person from Binserver at Gtalk, has he/she not just the specific area or can’t make decisions. He/she can’t pass on a message or call me up later. Their communication is nonexistent.

Finally I catch the owner John, and we settle on an agreement. He will send me the contract the same evening. Again, I do not hear anything in 2 days - call and write to get a clarification. My schedule is progressing now, and I also have competitors to think about. The day after, I discover that John has canceled our agreement without any further kind of information. I get hold of his assistant Annie, but she knows nothing about anything. Again I can’t get a clarification, they do not answer mails, personal messages or calls. This company is extremely unprofessional and I would not recommend anyone to do business with them.

Trine - Freke