I've been using cti_flex for a few weeks; like the theme, thanks.

But last night, my two sites using the theme began experiencing white screen of death problems; affected entire sites (inc admin, tho maybe used Garland for this)

Spent some hours trying to solve the problem; in the end, I was advised that might be some exit()/die code, somewhere related to theme. I deleted theme, and the two sites returned.

So, it may be there is some code in theme that can cause trouble; or perhaps I was just unlucky. I figured may be worth letting you know.

Comments

ajross’s picture

ajross commented

Sorry you've been having problems with the theme. I haven't run into any issue this severe and haven't had other people report anything like this yet, so I'm not really sure where to look for the cause. If you can think of any changes you made to the site just prior to seeing this problem (did you install any new modules, change theme configuration settings, etc.), please let me know. Any additional info would be really helpful. Thanks for letting me know about this!

DocMartin’s picture

DocMartin commented
Status: Active » Postponed

Thanks for the reply; I appreciate it could be hard to track an error like this, esp with theme running well for you, others, and me before this happened.

I hadn't done much at all to the affected sites; nothing re theme config.

Did leave the sites for around 2-3 weeks, in which time many pages cached by Boost; then revisited sites, and soon saw the problems start: I think this may be linked to poormanscron being triggered (it won't run if visitors head to cached pages; would be triggered by visits, such as by me - otherwise, a coincidence I visited the sites, and soon had problems show up); wondered if an issue was Boost crawler re-starting.
- I tried fixing via Boost, poormanscron: updating, removing them etc; spent several hours changing this and that.
But in the end, only thing that worked was deleting the theme. And, the two sites affected of multi-site install were the only ones using cti_flex.

So, mysterious, but I thought worthwhile letting you know.
I've set to "postponed" - as there isn't a "mysterious" option, and this can wait till if/when someone else has trouble.

DocMartin’s picture

DocMartin commented

Thanks for the reply; I appreciate it could be hard to track an error like this, esp with theme running well for you, others, and me before this happened.

I hadn't done much at all to the affected sites; nothing re theme config.

Did leave the sites for around 2-3 weeks, in which time many pages cached by Boost; then revisited sites, and soon saw the problems start: I think this may be linked to poormanscron being triggered (it won't run if visitors head to cached pages; would be triggered by visits, such as by me - otherwise, a coincidence I visited the sites, and soon had problems show up); wondered if an issue was Boost crawler re-starting.
- I tried fixing via Boost, poormanscron: updating, removing them etc; spent several hours changing this and that.
But in the end, only thing that worked was deleting the theme. And, the two sites affected of multi-site install were the only ones using cti_flex.

So, mysterious, but I thought worthwhile letting you know.
I've set to "postponed" - as there isn't a "mysterious" option, and this can wait till if/when someone else has trouble.

DocMartin’s picture

DocMartin commented
ajross’s picture

ajross commented
Status: Postponed » Closed (fixed)