I've been unable to log into g.d.o since the upgrade to Single Singnon. I've created a sync request on g.d.o., but it hasn't been acted upon yet (this was +/- a month ago). Could someone point me in the right direction on how to get my accounts synched?

- nick (both on d.o & g.d.o): brunodbo
- g.d.o. profile url: http://groups.drupal.org/user/4411
- d.o. profile url: http://drupal.org/user/33235

Thanks!

Comments

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented
Project: Drupal.org site moderators » Drupal.org infrastructure
Component: User account problem » groups.drupal.org
Status: Active » Postponed (maintainer needs more info)

The usernames and e-mail addresses are different enough that it's unclear that these are the same user. Can you change the d.o e-mail to be the same as the g.d.o one?

brunodbo’s picture

brunodbo
he/him
commented

Seems Michelle synched my accounts (http://groups.drupal.org/node/28020), but I still can't login on g.d.o. I end up on http://drupal.org/user/login, with an access denied error.

@greggles: Problem is I'm not sure which e-mail address I used to register on g.d.o (I figured it would be the same as I used on d.o). And since I can't log in to g.d.o anymore, there's no way for me to see my g.d.o. e-mail ...

Would it be possible to send an e-mail to my g.d.o. e-mail address, so I can change my d.o. address to that one?

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented

Ok, I sent you a mail via your contact tab on g.d.o. That should help solve it.

brunodbo’s picture

brunodbo
he/him
commented

Thanks a lot for following up on this. However, I didn't receive an e-mail on any of my addresses.

Funny thing is, when I try to login on g.d.o., I'm redirected to the Access Denied page on d.o., and when I go back to g.d.o., it says:

The e-mail address is already registered. Please contact the site administrator.
The name brunodbo is already registered. Please contact the site administrator.

I'm guessing I might have a second account on g.d.o. (with the same e-mail address and username as I have on d.o.), but I can't find it. Or does the message come from d.o.?

Sorry for the trouble, I just want my g.d.o. login back :)

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented
Status: Postponed (maintainer needs more info) » Fixed

Yes, there is http://groups.drupal.org/user/44153

I don't know what to do here other than have you abandon the http://groups.drupal.org/user/4411 account and start using the new one (4153). You don't have access to the e-mail for it and don't know the password so we really can't verify that it's yours. If anyone else has ideas on this I'm all ears.

brunodbo’s picture

brunodbo
he/him
commented
Status: Fixed » Active

When I go to http://groups.drupal.org/user/44153, I get this message

    * Your user account on groups.drupal.org appears to have problems. Would you like to try to repair it yourself?
    * Otherwise you can contact the site administrators by submitting a synch request.

When I try repairing my account (the first link in the message), I get

Both an account with matching name and an account with matching email address exist, but they are different accounts. This must be fixed manually. Please contact the site administrator.
michelle’s picture

michelle
she/her
Primary language English
Location Wisconsin, USA
commented

How about a hint? The email is for a domain that has two x's in it. If it's your email, that should ring some bells.

Michelle

brunodbo’s picture

brunodbo
he/him
commented

Yes, that does ring some bells :) I don't own that domain anymore though, which is why I never got the e-mail greggles sent me.

I contacted you via http://shellmultimedia.com/contact.

greggles’s picture

greggles
he/him
Primary language English
Location Denver, Colorado, USA
commented
Title: Sync g.d.o and d.o accounts » Sync g.d.o and d.o accounts for brunodbo
Status: Active » Fixed

Fixed now.

brunodbo’s picture

brunodbo
he/him
commented

Great, thanks!

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

Project: Drupal.org infrastructure » Groups.drupal.org
Component: groups.drupal.org » Other