When a customer replies to a ticket by email, the status of that ticket is switched to status ID 1.

This should be a setting in uc_ticket general settings. Users should be able to choose whether or not an customer email followup changes a ticket's status, and if so, to which status.

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Anonymous’s picture

Anonymous (not verified) commented
Status: Active » Fixed

fix committed to dev. will appear in next nightly dev release

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.