Hi.

I have installed the plugin and set a CNAME. In the Mobify dashboard I see no green light, that the plugin is activated.
Could depend on my site setup.

Need some help get this work. Any suggestions?

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#8 screenshot.png79.91 KBb1tr0t

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b1tr0t’s picture

Hi there - could be you just need to wait a bit. Plugin detection can take up to 24 hours to complete. But if you can tell me the name of your site I can verify it for you more quickly. You entered your CNAME in the plugin configuration as well as in Mobify, right?

Also, feel free to open a support request at: http://community.mobify.me/

gregarios’s picture

Version: 6.x-1.12 » 6.x-1.15

Waited 36 hours... no detection here either. Seems to all be configured correctly in Drupal site and at the Mobify website acct as well. CNAME works correctly and shows the mobile site, but no auto-redirection.

b1tr0t’s picture

Hi Gregarios,

Can you give me the url for your site?

Thanks!

Peter @ Mobify

gregarios’s picture

Sure:

Kitsap Peninsula Business Journal

and the mobile site:

Kitsap Peninsula Business Journal Mobile

(Keep in mind the mobile site can only be reached by mobile browsers, otherwise it redirects you to the main site)

gregarios’s picture

I just added the Javascript Snippets to the page.tpl.php file instead of using this module, at the recommendation of a Mobify tech support agent. Seems to work that way.

spacereactor’s picture

can you direct us where you get the javascript snippets from

gregarios’s picture

can you direct us where you get the javascript snippets from

Their website seems to be having a stylesheet problem, but you can still get the info here:
http://community.mobify.me/guides/mobile-device-detection/

b1tr0t’s picture

StatusFileSize
new79.91 KB

The javascript redirect snippet is specific to each mobile site. You need to login to your account, select your site in the dashboard, and then go to the 'Deploy' panel. You'll see a large javascript text box containing your site's redirect snippet. I've attached an image with an example.

If you have any further questions, please feel free to contact us on our community forum: http://community.mobify.me

Louis Swanepoel’s picture

I installed mobify on my site and activated it in the modules section, but it does not appear in the Permissions section or the site configuration sections. Any idea what I did wrong or how to rectify this. I have installed mobify on a different site and there it runs excelently!

b1tr0t’s picture

Hi Louis,

Can you tell me what Drupal version you have running, plus other 3rd party modules you have installed? The easiest way to get redirection up and running may be to use the javascript snippet. This is our recommended and most frequently updated mechanism for mobile redirection. You can get the redirection snippet for your site from the 'deploy' section of your site management control panel on http://mobify.me.

Cheers,

Peter

Louis Swanepoel’s picture

Hi Peter,

After about 72 hours, it started working by itself... ;-)

b1tr0t’s picture

Status: Active » Closed (works as designed)