Hi, I have tried to do my due diligence and scour the threads of Notifications and Messaging looking for clues, answers, hints, anything.

I have set up a custom subscription for a content type called Announcements. When I create an Announcement, it does not go to queue and does not send an email. I can't get anything to queue using any method. Test works, I get an email when I send a test.

Any ideas? I am not a Drupal expert, but I have been using over a year and have checked and tested every thing I can think of.

Thank you.

Comments

Branjawn’s picture

Branjawn commented

After tinkering a bit, I can get subscriptions to work now, but not Custom Subscriptions. It would be nice if there were a tutorial or some documentation on this somewhere.

Branjawn’s picture

Branjawn commented

Someone please help me. I have read everything and anything available on all possibly related modules and can't find any help. There isn't even documentation on how to use Custom Subscriptions!

stmind’s picture

stmind commented

Just a note to say that suddenly I'm in the same situation. Nothing fires.

Branjawn’s picture

Branjawn commented

What's it take to get some help around here?

climber514d’s picture

climber514d commented

Yeah... me too...
I have a content type of 'announcements' and it is setup to notify per content type.
I see it landing in the Queue (manage subscriptions->administer) - but it does not send.
Sounds similar, except mine is actually landing in the queue and not processing.

Better documentation/user guide for this module would be very much appreciate.
I'm not exactly a 'power user', but this should be waaaay easier to setup and troubleshoot that it is turning out to be...

Branjawn’s picture

Branjawn commented

Yeah, I ended up abandoning this module for now. I know this is open source and free, so I feel bad complaining, but I don't understand how this community is supposed to thrive when there is no help. If you are reading this Mr. Maintainer, please address our concerns!

Branjawn’s picture

Branjawn commented
Priority: Normal » Critical
petednz’s picture

petednz commented

Having been round the traps on various projects and finally get things working, all I can suggest is to double verify that the user you are expecting to receive the notification has their subs set up in a way that will work. By which I mean that having set things up, and then changed things, I have found that for example UserX was set down for PHPMail but now I have the system only set for Mail, so the Notifications aren't being sent out.
On other occasions I have found that by having set up Debug Mail I then had to go back and reset some Subscriptions to Mail etc.
I doubt that is a lot of help, but in most cases, when things were not being sent, I eventually found a setting in my set up that was the culprit.