Once the transaction is approve the site redirects to my site with all the payment details and confirmation of sale, however the order number is missing,

Im guessing this is why my order status's is not updating or changing from "In checkout"

Please could let me know if my assumption is correct, and what to do from here!
Thanks
Steven Joubert

Comments

Max_Headroom’s picture

Max_Headroom commented
Assigned: Unassigned » Max_Headroom
Category: bug » task
Priority: Normal » Critical

I've tested this and can confirm that the order number send to Monsterpay is never returned.
I have contacted them, and are awaiting a reply.

Max_Headroom’s picture

Max_Headroom commented

No reply yet.
Send another email today.

B4n7o’s picture

B4n7o commented
Priority: Critical » Normal

Thank you Max
For your time and interest!

Max_Headroom’s picture

Max_Headroom commented

Reply:

Dear Quentin

Thank you for your query.

We do apologise for the late response.

The MerchCustom field value is currently being set to a default and is not using the user-defined value. This problem will be resolved soon.

Our apologies for any inconvenience caused.

Thank you and best regards

Setcom Support - Joint Service Centre for Setcom, MonsterPay, SID Payment and RevoPINthrough

ZA Tel: +27 (0)83 913 0000
UK Tel: +44 (0)20 3051 6320
US Tel: +1 (408) 850 6530

Max_Headroom’s picture

Max_Headroom commented
Status: Active » Fixed

Dear Quentin

Thank you for your response.

Please note that the MerchCustom value has been resolved early yesterday.

If there are any further concerns, please let us know and we will gladly assist.

Thank you and best regards

Setcom Support - Joint Service Centre for Setcom, MonsterPay, SID Payment and RevoPIN

ZA Tel: +27 (0)83 913 0000
UK Tel: +44 (0)20 3051 6320
US Tel: +1 (408) 850 6530

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.