Come together with the global Drupal community in Rotterdam, 28 Sept – 1 Oct 2026. Sessions, contribution, connection, and Early Bird savings until 8 June.
By j. ayen green on
I read all kinds of positive comments about Hostgator. Here's a warning.
Have a client who wanted to move her site there, because her current hoster changed servers and broke everything.
So, never having used them in the umpteen Drupal sites I've put up, I armed her with the questions to ask. Do they support domain-level php.ini files. Yup. To change the memory. Yup. So between the answers, and what I'd read here, I thought all was well.
9 hours to upload her enormous tgz file. Nothing to do with them. Then, change settings, database created...
Ugliness. No css. All links lead to white screen.
I go into php.ini and see it's set to 64Mb. I change it to 128Mb. I know that her site needs at least 96Mb to run.
Same ugliness.
Check phpinfo and the memory is still 64Mb. That's when I find out from support that they will not let you have more than 64Mb on a shared hosting account.
REPEAT - HOSTGATOR WILL NOT LET YOU HAVE MORE THAN 64Mb MEMORY UNLESS YOU HAVE A DEDICATED SERVER.
If you have any kind of robust site where there will be many modules or demands...beware.
Comments
Hostgator Reseller Account
I seem to recall that if you have a reseller account you can set up 96Mb (so strictly speaking you do not need a dedicated server - there are other packages inbetween). No experience of Hostgator starter package shared hosting though.
64 MB is indeed our limit for
64 MB is indeed our limit for shared/reseller servers and I apologize about any inconveniences that it has caused you. We have this limitation listed in our knowledge base. The particular article can be found here: http://support.hostgator.com/articles/getting-started/general-help/php-m....
In response to bestknight's comments, I have never heard of us allowing 96 MB for a reseller and have checked with one of our senior system administrators to see if has ever heard about that and he confirmed that it is something that we do not do.
If you require a larger memory limit, you might want to consider a VPS account. They're less expensive than dedicated servers and would allow you to have a 96 MB memory limit without any trouble. Details on our VPS hosting can be found at http://www.hostgator.com/vps-hosting/.
If you have any other questions or concerns, please don't hesitate to contact us.
Cheers,
Douglas
Customer Service Manager
HostGator.com LLC
phpinfo response of a reseller hosted drupal site @ hostgator
memory_limit 128M
post_max_size 128M
upload_max_filesize 128M
by using "php.ini EZConfig" in CPanel.
I do hope that phpinfo response is valid!
and if it is valid ...please do not take steps to restrict it to 64M...
php.ini EZConfig allows 200mb
I see the same issue in php.ini EZConfig AND phpinfo(). php.ini EZconfig allows the user to set the memory limit above 64mb. This is very misleading and confusing. ...wasted a few hours of my time. But, don't get me wrong...HostGator has been good to me :)
Hostgator has been good for
Hostgator has been good for me for very small testing sites and other low traffic stuff.
Think about what you're getting though. It's a shared server. If you're trying to run a high traffic site on it you're asking for trouble in the long run.
Subscribe
Subscribe