My groups.drupal.org account is gmclelland http://groups.drupal.org/user/31359 and my drupal.org account is http://drupal.org/user/136048

I have tried numerous attempts to submit a sync request and contact support, but nothing ever happens.

Please help resolve this issue.

Thanks,

Glenn

Comments

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented
Status: Active » Postponed (maintainer needs more info)

The problem is that email, which is different in the reported account. You should choose one that will be used for both.

gmclelland’s picture

gmclelland commented

I would like to use glenn.mclelland+drupal@gmail.com

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented

Before to proceed (the procedure requires the help of somebody from the infrastructure team to be completed, anyway), didn't the automatic fix help you? If you tried it, did you see any error messages?

gmclelland’s picture

gmclelland commented
Status: Postponed (maintainer needs more info) » Fixed

I got it fixed by adjusting the email accounts. Thanks for your help.

avpaderno’s picture

avpaderno
he/him
Primary language Italian
Location Brescia, 🇮🇹 🇪🇺
commented

Yes, the email must the same for both the accounts; that is why the accounts were reported to be not synchronized.
I am glad you were able to resolve the problem.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

Project: Drupal.org infrastructure » Groups.drupal.org
Component: groups.drupal.org » Other